Melissa White

• Greeted customers, assessed their needs and provided appropriate services.
• Maintained customer records and updated them as necessary.
• Answered incoming calls promptly and professionally.
• Resolved customer complaints quickly and efficiently.
• Ordered stock and priced and shelved incoming goods.
• Suggested and explained recommended services to meet customer needs and resolve specific issues.
• Created service estimates for routine service and repairs.

• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Documented patient care services by charting in designated areas.
• Reported changes in patient conditions to registered nurse or physician.
• Answered patient call lights promptly and responded to requests appropriately.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Monitored food intake and output as directed by nursing staff.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Provided emotional support to family members during difficult times.
• Transported residents within the facility as needed.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Facilitated communication between patients, family members, and healthcare professionals.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Observed and reported unusual symptoms and changes to charge nurse.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Used mobility devices to transport patients.
• Helped residents walk with or without self-help devices.
• Distributed drinking water and nourishment to residents.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Assisted residents in preparing for activities and social programs.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Supported non-ambulatory residents in range of motion exercises.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Answered patient call signals and signal lights to determine patients' needs.
• Planned and served meals and snacks to patients according to prescribed diets.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Turned and repositioned bedridden patients to prevent bedsores.
• Provided physical support to assist patients with bathing, dressing and toileting.

MY CNA LICENSE HAS EXPIRED. I have not worked in the medical field in over two years.