Melissa White
Miami,FL
Summary
Versatile Practice Manager with background in healthcare management. Adept in creating and implementing innovative business solutions, as well as being known for high productivity and efficiency in task completion. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager/Medical Assistant/Receptionist Administrator
Selfie Aesthetic
Miami, FL
03.2020 - Current
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Created and implemented policies and procedures for effective practice management.
- Developed and implemented new patient registration processes to streamline workflow.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Coordinated staff recruitment, training, and scheduling activities.
- Complied with OSHA and HIPAA regulations.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Designed visual and graphic images to use on multiple platforms.
- Optimized web pages for better search engine rankings.
- Conducted website testing across multiple browsers and devices to ensure compatibility and responsiveness.
- Supported SEO initiatives to improve content, keywords, and branding.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
Medical Assistant/Surgical Assistant
Miami Plastic Surgery
Miami, FL
12.2015 - 03.2020
- Responded to patient callbacks and phone-in prescription refill requests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Ensured that all necessary documents were completed accurately before each procedure.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Gathered and passed instruments to surgeon during operation.
- Changed dressings on wounds to prevent infection and check for healing.
- Scheduled appointments for patients via phone and in person.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Explained treatment procedures and physicians' instructions.
Front Desk Receptionist/Medical Assistant
Dr. Claudio De Prisco- Endocrinology & Metabolism
Miami, FL
01.2013 - 12.2015
- Managed multi-line telephone system, directing calls to appropriate departments.
- Handled sensitive information in a confidential manner.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments for clients and staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Documented notes during patient visits.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Associate of Science - Health Care Management
Florida Career College
Miami, FL08-2015
Certified Medical Assistant -
Florida Career College
Miami, FL04-2012
Skills
- Practice & Schedule Management
- Employee Performance & Operations
- Electronic Health Records Operations
- Policy and Procedure Development
- Reliability & Punctuality
- Hiring & Training New Medical Personnel
- Marketing & Social Media Management
- Strategic Business Planning
- Workflow Efficiency
- Budgeting Expertise
- Software Architecture
Languages
English
Professional
Spanish
Professional
Certification
Occupational safety & health administration (OSHA), HIV/AIDS Certification and Domestic Abuse Training, Health Insurance Portability Act (HIPAA), and BLS/CPR Certification
References
References available upon request.
Software
Excel
Quickbooks
Canva
EMR
Microsoft Word
Microsoft Power point
ADP
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceFlexible work hoursPaid time offHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager/Medical Assistant/Receptionist Administrator
Selfie Aesthetic
03.2020 - Current
Medical Assistant/Surgical Assistant
Miami Plastic Surgery
12.2015 - 03.2020
Front Desk Receptionist/Medical Assistant
Dr. Claudio De Prisco- Endocrinology & Metabolism
01.2013 - 12.2015
Associate of Science - Health Care Management
Florida Career College
Certified Medical Assistant -
Florida Career College
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