Melissa White
Marion,MT
Summary
Dedicated lead support staff member with a strong background in team leadership and mentorship. Skilled in problem-solving and ensuring quality care, contributing to improved client satisfaction and compliance with safety standards.
Overview
10
10
years of professional experience
Work History
Lead Support Staff Member/DSW Worker
Voyage Senior Living
Marion, IL
10.2022 - 09.2025
- Maintained accurate documentation of care services and resident progress.
- Trained new staff members on policies and procedures related to direct care responsibilities.
- Monitored medication administration to ensure proper dosage was given at appropriate times.
- Accompanied or transported clients to appointments, errands and social activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Conducted regular safety checks on the facility and grounds.
- Maintained clean and well-organized environment for client happiness and safety.
Deli Clerk/Cook
Kroger's Grocery
Marion, IL
09.2021 - 09.2022
- Prepared deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of the deli work area.
- Operated slicing machines and other deli equipment safely.
- Stocked shelves with fresh products to ensure availability for customers.
- Followed food safety guidelines during food preparation and storage.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Rotated product on shelves to ensure freshness.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
- Assisted in inventory management by checking stock levels and organizing supplies.
- Operated kitchen appliances and tools to ensure efficient meal preparation.
- Followed food safety protocols to prevent contamination and ensure customer safety.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Associate Manager
Fazolis
Marion , IL
10.2015 - 08.2021
- Managed daily operations to ensure smooth service flow.
- Trained and mentored team members on customer service standards.
- Implemented quality control measures to maintain food safety standards.
- Resolved customer complaints effectively to ensure satisfaction.
- Maintained cleanliness and organization of dining and kitchen areas.
- Managed daily workflow of team members to meet organizational goals.
- Prioritized and delegated tasks for efficient completion within team environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Marion High School
Marion, Illinois09-1997
Skills
- Safety compliance
- Staff training
- Documentation management
- Team leadership
- Problem solving
- Time management
- Strong leadership
Timeline
Lead Support Staff Member/DSW Worker
Voyage Senior Living
10.2022 - 09.2025
Deli Clerk/Cook
Kroger's Grocery
09.2021 - 09.2022
Associate Manager
Fazolis
10.2015 - 08.2021
GED -
Marion High School