Melissa White
San Antonio
Summary
Professional with a strong background in investigative work, brings strong analytical abilities, attention to detail, crisis-management experience, and a proven record of working in high-pressure, emotionally complex environments. Recent graduate with a BA in Criminology & Criminal Justice and committed to applying compassion, integrity, and critical thinking to support public safety and community well-being.
Overview
10
10
years of professional experience
Work History
Animal Cruelty Investigator
ANIMAL CARE SERVICES
San Antonio, TX
02.2026 - Current
- Conducted thorough investigations into animal welfare complaints, ensuring compliance with local regulations.
- Collaborated with law enforcement and local agencies to coordinate responses to animal cruelty cases.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Testified in court during criminal proceedings and trials.
Assistant Manager
DOMINION CROSSING VETERINARY HOSPITAL
San Antonio, TX
07.2024 - 02.2026
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead CSR
HERBST VETERINARY HOSPITAL
Boerne, Texas
07.2016 - 07.2024
- Staff Trainer
- Inventory management
- Head of billing and collections
- Operate multi-line phone system
- Create employee quarterly schedule
- Oversee incoming calls and customer inquiries
- Delegate and lead monthly staff meetings
Education
Bachelor of Arts - Criminal Justice and Criminology
The University of Texas At San Antonio
12-2025
AAS - Animal Science
Penn Foster College
08-2019
Skills
- Personable
- Leadership
- Negotiation
- Adaptability
- Attentiveness
- Report development
- Social media investigations
- Evidence processing
- Background checks
INTERNSHIPS & CERTIFICATES
Internship - Boerne Police Department
Aug. 2025 - Nov. 2025
Certificate - Dept. of Homeland Security
Threat Evaluation and Reporting Overview
Certificate - AACOG Academy
Family Violence Laws and Enforcement
TCOLE #3901
Timeline
Animal Cruelty Investigator
ANIMAL CARE SERVICES
02.2026 - Current
Assistant Manager
DOMINION CROSSING VETERINARY HOSPITAL
07.2024 - 02.2026
Lead CSR
HERBST VETERINARY HOSPITAL
07.2016 - 07.2024
AAS - Animal Science
Penn Foster College
Bachelor of Arts - Criminal Justice and Criminology
The University of Texas At San Antonio