Summary
Overview
Work History
Education
Skills
Timeline
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Melissa White-Hatcher

Indianapolis

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

26
26
years of professional experience

Work History

Dental Office Manager

Parkview Dental
01.2023 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Supervised and led team of dental hygienists and support staff of 10+.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Dental Office Manager

Advanced Family Dentistry Of Fishers
11.2012 - 08.2022
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.

Dental Office Manager

Kammerer Family Dentistry
05.1998 - 11.2012
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs
  • Hired, trained and monitored new office employees and took corrective action when necessary
  • Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Dental Assisting

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Problem Resolution
  • Training and Development
  • Team Leadership
  • Budget Management
  • Infection Control
  • Scheduling
  • Patient Care
  • Office Meetings
  • Staff Management

Timeline

Dental Office Manager

Parkview Dental
01.2023 - Current

Dental Office Manager

Advanced Family Dentistry Of Fishers
11.2012 - 08.2022

Dental Office Manager

Kammerer Family Dentistry
05.1998 - 11.2012

Some College (No Degree) - Dental Assisting

Ivy Tech Community College of Indiana

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Melissa White-Hatcher