Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Downs

Kalamazoo

Summary

With over 16 years of management experience in the retail and financial industries, I am a Branch Manager who is passionate about training and developing high-performing teams. I have a Bachelor's degree in Sales and Business Marketing, and a strong background in business analysis, workforce management, and operational excellence.


As a Branch Manager with Advia Credit Union, I partner with members of our community to provide the best financial solutions for their needs.

Overview

12
12
years of professional experience

Work History

Branch Manager II

Advia Credit Union
04.2024 - Current
  • Continuously monitor branch performance against key performance indicators/scorecard metrics using Power BI.
  • Coach and develop branch staff to achieve sales goals through referral sales conversations, outbound calling, and member engagement.
  • Maintain friendly and professional member interactions within the branch and throughout the community.
  • Oversee daily operations and ensure that cash ordering, cash handling, and other physical security measures are in compliance with expectations.
  • Represent the credit union through volunteer and representative hours within the local community.

Talent Manager

Robert Half Staffing Agency
10.2023 - 04.2024
  • Negotiated offers between clients and candidates, ensuring successful placements and long-term retention rates.
  • Utilized social media platforms, job boards, and networking events for sourcing top talent within the accounting and finance industry.
  • Maintained a comprehensive database of qualified candidates for timely fulfillment of client requirements.
  • Enhanced client satisfaction by effectively screening and selecting Accounting and Finance candidates.

General Manager & Market Trainer

Ulta Beauty Inc.
06.2013 - 09.2023
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Managed budget implementations, employee reviews, training, schedules and payroll.

Education

Bachelor Of Business Administration - Sales And Business Marketing

Western Michigan University
Kalamazoo, MI
04.2008

Skills

  • Customer Service
  • Policy Development and Compliance
  • Financial Analysis
  • Sales Tracking
  • Recruiting, Hiring and Onboarding
  • Coaching and Development
  • Microsoft Office including Teams, Outloook, Excel (basic), Word, and PowerPoint
  • Kronos Workforce Management

Timeline

Branch Manager II

Advia Credit Union
04.2024 - Current

Talent Manager

Robert Half Staffing Agency
10.2023 - 04.2024

General Manager & Market Trainer

Ulta Beauty Inc.
06.2013 - 09.2023

Bachelor Of Business Administration - Sales And Business Marketing

Western Michigan University

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Melissa Downs