Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Melissa Whitley

Melissa Whitley

Callahan ,FL

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Cashier

Raceway
12.2021 - 10.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Assistant Manager

Burger King Premier Kings Inc
04.2023 - 01.2024
  • Established open lines of communication with team for feedback and suggestions.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Facilitated initiatives that improved competence and morale among staff.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Supported onboarding procedures to achieve optimal staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined operations to ensure consistency with sales and profitability objectives.

Assistant Manager

Circle K
03.2021 - 12.2022
  • Established open lines of communication with team for feedback and suggestions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Enhanced team productivity by streamlining operational processes.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Traveled to other store locations including out-of-state.
  • Maintained composure in evolving situations.

Replenishment Associate

Toys R Us
08.2015 - 06.2018
  • Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for display.
  • Collaborated with team members to improve overall store operations and customer satisfaction levels.
  • Rotated stockroom inventory for freshness.
  • Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
  • Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly reordering products when necessary.
  • Assisted in loss prevention efforts by accurately tracking high-value items during stocking processes and reporting irregularities to management.
  • Optimized space utilization within storage areas by rearranging products according to size and weight requirements while adhering to store layout guidelines.
  • Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities.
  • Expedited product retrieval process for customers seeking specific items not readily available on the sales floor through diligent backroom organization practices.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Facilitated smooth workflow during high-traffic periods with timely replenishment of popular products that frequently sold out quickly on the sales floor.
  • Enhanced store presentation by organizing shelves, replenishing stock, and maintaining cleanliness throughout the sales floor.
  • Resolved customer inquiries by locating items, providing product information, and offering additional assistance as needed.
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Streamlined product movement from storage areas to sales floor by utilizing proper equipment and adhering to established procedures, minimizing disruptions to customer traffic flow.
  • Increased inventory accuracy by conducting regular stock counts and updating records in the system.
  • Streamlined restocking procedures with effective communication between receiving teams and sales associates on product arrival timelines.
  • Coordinated with sales associates to identify best-selling items and prioritize their restocking during peak shopping hours.
  • Maintained a safe working environment by adhering to safety guidelines during loading/unloading tasks and while operating equipment such as pallet jacks or forklifts.
  • Created attractive and eye-catching displays and end caps to promote specific stock to customers.
  • Put away received merchandise in designated location.
  • Cleaned and organized sales and stock areas.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Greeted and used service model to meet customers' needs.
  • Performed section resets to match new planograms.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Used two-way radios to hear incoming messages and provide verbal responses.
  • Added price tags, adjusted signage, and built cardboard kits.

Education

G E.D -

Grant High
Colfax

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Order taking
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • Staff training
  • Attention to detail
  • Inventory management
  • Decision making aptitude
  • Daily reporting
  • Order verification
  • Reports and documents
  • Loss prevention
  • Fraud prevention awareness
  • Identification checks
  • Loyalty program promotion
  • Multitasking and organization
  • Empathy and patience
  • Inventory restocking
  • Training and onboarding
  • Basic math
  • Upselling techniques
  • Promotions and discounts
  • Hospitality and accommodation
  • Scanner operations
  • Ordering and stocking
  • Receipt handling
  • Dependability and reliability
  • Credit and cash transactions
  • Honest and dependable
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication
  • Cash register operation
  • Money handling
  • Professionalism and courtesy
  • Cash management
  • Product knowledge
  • Complex Problem-solving
  • Order packaging
  • Inventory control
  • Onboarding programs
  • Employee training
  • Employee training and hiring

Timeline

Assistant Manager

Burger King Premier Kings Inc
04.2023 - 01.2024

Cashier

Raceway
12.2021 - 10.2024

Assistant Manager

Circle K
03.2021 - 12.2022

Replenishment Associate

Toys R Us
08.2015 - 06.2018

G E.D -

Grant High

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Melissa Whitley