Melissa Whitlow
Dallas,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Bartender/Manager
Logan's Roadhouse
06.2012 - Current
- Managed inventory and restocked supplies as needed.
- Resolve customer complaints in a professional and timely manner.
- Uphold the highest standards of customer service.
- Delegate tasks to other staff members to ensure smooth operations.
- Handle cash, credit card, and other payment transactions accurately.
- Perform opening and closing duties as needed.
- Manage and monitor bar inventory to ensure adequate supplies.
- Utilize strong organizational skills skills to manage multiple tasks simultaneously.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
Machine Operator
American & Efird
08.2019 - 05.2022
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Replenished materials and supplies as needed to maintain production.
Baker/Manager
Great American Cookie Company
12.2010 - 06.2012
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Food Preparation/Sales Associate
Sal's Pizzaria
07.2008 - 05.2010
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, and mopping floors.
- Prepared food according to health and safety guidelines and customers preferences.
Host/To-Go Server
Outback Steakhouse
01.2007 - 06.2008
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Processed payment transactions with accuracy and efficiency.
- Answered phone calls to take orders, give information and document reservations.
- Handled end of shift reports and accurately split tip money to workers based on hours worked.
Education
Associate of Science -
Gaston College
Dallas, NC11.2024
Skills
Inventory Management
Cash Handling
Product Knowledge
Dependability
Knowledge of Handling Animals
Critical Thinking Skills
Excel Knowledge
Outlook
Self-starter
Excellent Interpersonal Skills
Management Skills
Timeline
Machine Operator
American & Efird
08.2019 - 05.2022
Bartender/Manager
Logan's Roadhouse
06.2012 - Current
Baker/Manager
Great American Cookie Company
12.2010 - 06.2012
Food Preparation/Sales Associate
Sal's Pizzaria
07.2008 - 05.2010
Host/To-Go Server
Outback Steakhouse
01.2007 - 06.2008
Associate of Science -
Gaston College