- Gym Workouts
- Gardening
- Cooking
- Passionate about balancing physical health with mental and emotional wellness
- Meeting new people and being able to challenge myself for growth opportunities
Melissa Wilcox
Oak Creek,WI
Summary
Dynamic Transaction Analyst with over 30 years of experience in transaction monitoring and payment processing. Strong mentor and collaborator, committed to ensuring compliance and fostering teamwork to drive operational excellence. Experienced with data analysis, financial transactions, and process optimization. Utilizes analytical skills to ensure accuracy and efficiency in financial operations. Track record of effective problem-solving and collaboration within team environments.
Overview
31
31
years of professional experience
Work History
Transaction Analyst
Northwestern Mutual Life Insurance
Milwaukee, WI
08.1994 - Current
- Analyzed financial transactions to ensure compliance with regulatory standards and internal policies.
- Run reports and attach documents to cases created to process for payments.
- Demonstrated strong attention to detail while validating critical information contained within each transaction.
- Implemented process improvements to streamline transaction workflows and enhance efficiency.
- Mentored team members, and trained incoming employees with processing case work for the field and paying commission on various types of insurance policies.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
Education
High School Diploma -
BayView Highschool
Milwaukee, WI06-1995
Skills
- Microsoft Excel
- Transaction monitoring
- Teamwork
- Customer service
- Reliability
- Payment processing
- Data Entry
- Teamwork and collaboration
- Multitasking Abilities
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transaction Analyst
Northwestern Mutual Life Insurance
08.1994 - Current
High School Diploma -
BayView Highschool