Melissa Wilken
Austin,Texas
Summary
Charismatic and confident communicator with 5+ years of experience working in the service industry. Highly adaptable and efficient problem solver with strong conflict resolution skills.
Overview
3
3
years of professional experience
Work History
Consulting Associate
Rainbow Restoration Of Greater Austin
Austin, TX
07.2023 - Current
- Manage paperwork for 5+ projects at a time, recognizing discrepancies and promptly addressing for resolution
- Build and manage estimates based on flood/fire/catastrophic damage for multiple projects
- Invoice customers, collect payments, and communicate with insurance companies/customers daily
- Resolve problems, improve operations and provide exceptional service
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrate strong organizational and time management skills while managing multiple projects
- Develop and maintained courteous and effective working relationships
- Skilled at working independently and collaboratively in a team environment
Medical Assistant
Brotzman Sports Medicine
Austin, TX
08.2022 - 07.2023
- Streamlined office operations by managing thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Contributed to positive health outcomes by educating and advising on relevant prevention, treatments, and care
- Built strong relationships with patients through effective communication skills that fostered trust in the clinic and staff
- Collaborated with interdisciplinary healthcare teams to provide coordinated care
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Ophthalmic Assistant
Texan Eyecare, One Field Hockey
Austin, T
06.2021 - 06.2022
- Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances during our 200+ patient work days
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns
- Contributed to a collaborative team environment through effective communication with ophthalmologists and other staff members
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
Education
Bachelor of Science - Kinesiology
University of Maryland
College Park, MD05.2020
Skills
- Problem solver who can resolve conflicts efficiently
- Can balance competing commitments and deadlines
- Strong organizational skills and attention to detail
- Empathetic communicator
Languages
- Bilingual (English and Afrikaans)
Timeline
Consulting Associate
Rainbow Restoration Of Greater Austin
07.2023 - Current
Medical Assistant
Brotzman Sports Medicine
08.2022 - 07.2023
Ophthalmic Assistant
Texan Eyecare, One Field Hockey
06.2021 - 06.2022
Bachelor of Science - Kinesiology
University of Maryland
Similar Profiles
Amir GilesAmir Giles
Technician at Rainbow Restoration And CleaningTechnician at Rainbow Restoration And Cleaning
Zachary JustinZachary Justin
Water Technician at Rainbow Restoration And CleaningWater Technician at Rainbow Restoration And Cleaning
William SmarshWilliam Smarsh
Water Restoration Technician at Rainbow International RestorationWater Restoration Technician at Rainbow International Restoration
Lauren PartridgeLauren Partridge
Wish Coordinator at Make-A-Wish Central & South TexasWish Coordinator at Make-A-Wish Central & South Texas
Coy RileyCoy Riley
7th Grade Social Studies Teacher at Kipp7th Grade Social Studies Teacher at Kipp