Melissa Wilkinson
Summary
Caring and compassionate Activities Director dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Certified Activity/Social Services Director
Oklahoma City, OK
Accumulated hours in Alzheimer's Care, Activity paperwork, cake decorating, party planning and food prep.
Overview
12
12
years of professional experience
Work History
Activities Assistant
The Haven of Our Lady of Peace (Sacred Heart)
Pensac, FL
12.2010 - 05.2011
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Attended training sessions related to therapeutic recreation services.
- Participated in special events such as birthday celebrations, holiday parties.
- Provided emotional support when necessary during recreational activities.
- Documented progress notes regarding participant's involvement in recreational programming.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained inventory of supplies related to recreational programming.
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
- Maintained adequate supplies to meet activities needs.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
Activity Director
Sweetbriar Nursing Center
Oklahom, OK
08.2006 - 01.2009
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Developed individualized plans for each resident based on their interests and abilities.
- Monitored the progress of participants in order to assess program effectiveness.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Maintained accurate records of participant attendance and progress notes.
- Coordinated transportation services for offsite activities when needed.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Encouraged socialization among residents by organizing group games or outings.
- Performed regular maintenance checks on equipment used during activities.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Interacted with patients and families by addressing questions and concerns.
- Maintained records of activities and analyzed feedback from participants.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Consulted with staff and other professionals to discuss activities.
- Trained and managed assistants and delegated tasks for staff members.
- Scheduled and coordinated events and activities.
- Interviewed and hired associates to fill staff vacancies.
- Delegated work to staff, setting priorities and goals.
- Trained workers in company procedures or policies.
Night Manager
Noah's House
Lamar, MO
08.2005 - 04.2006
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Responsible for interviewing, hiring and training new employees.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Assisted in developing menus items according to customer preferences.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Implemented cost saving initiatives within the store budget guidelines.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Operated ovens and other equipment to bake products according to established recipes.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Rotated stock as needed to keep freshness intact.
- Provided customer service by answering questions about menu items or taking orders from customers.
Activity/Social Services Director
Colonial Manor Nursing Home
Atoka, OK
03.2004 - 07.2005
- Developed and implemented a comprehensive strategic plan for the social services department.
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Administered first aid in emergency situations.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Participated in staff meetings to discuss cases and program updates.
- Provided compassionate care to elderly patients in a nursing home setting.
- Assisted with activities of daily living, including bathing, dressing, and toileting.
- Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
- Participated in team meetings to discuss patient progress and plan care strategies.
- Developed individualized plans of care based on each resident's needs and preferences.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Organized recreational activities to promote social interaction among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Maintained accurate records of participant attendance and progress reports.
- Facilitated group discussions on topics such as problem solving techniques and conflict resolution strategies.
- Oversaw the recruitment, training, scheduling, and supervision of volunteers.
- Coordinated transportation arrangements for field trips or special events.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Planned programs of events or schedules of activities.
Loan Coordinator
Metro 1st Mortgage
Dallas, TX
03.2003 - 03.2004
- Assisted in preparing loan packages for review by underwriters.
- Provided guidance on the types of loans available to customers based on their needs and qualifications.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Input data into loan origination system accurately and timely.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Analyzed financial information provided by applicants in order to determine eligibility for specific types of loans.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Examined and verified information in loan application and closing documents.
- Filed and maintained loan records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Activity Director/Alzheimer Unit Coordinator
Northport Health Services
Joplin, MO
09.1999 - 02.2003
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Supervised volunteers and provided guidance when necessary.
- Monitored the progress of participants in order to assess program effectiveness.
- Delegated work to staff, setting priorities and goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Developed individualized plans for each resident based on their interests and abilities.
- Maintained accurate records of participant attendance and progress notes.
- Coordinated transportation services for offsite activities when needed.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Encouraged socialization among residents by organizing group games or outings.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Designed and led activities in crafts, music and sports.
Education
High School Diploma -
Carthage High School
Carthage, MO05-1986
Skills
- File And Record Keeping
- Progress Tracking
- Training And Mentoring
- Activity Planning
- Small Group And Individual Assistance
- Individual Service Plans
- Supervising Staff
- Teamwork And Collaboration
- Coordination Skills
- Group Facilitation
- Training Staff
- Personal Training
- Activities Supervision
References
References available upon request.
Timeline
Activities Assistant
The Haven of Our Lady of Peace (Sacred Heart)
12.2010 - 05.2011
Activity Director
Sweetbriar Nursing Center
08.2006 - 01.2009
Night Manager
Noah's House
08.2005 - 04.2006
Activity/Social Services Director
Colonial Manor Nursing Home
03.2004 - 07.2005
Loan Coordinator
Metro 1st Mortgage
03.2003 - 03.2004
Activity Director/Alzheimer Unit Coordinator
Northport Health Services
09.1999 - 02.2003
High School Diploma -
Carthage High School
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