Melissa Williams
Phoenix,AZ
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Energetic management professional experienced in working in demanding environments requiring interpersonal, analytical, and leadership skills.
- Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives.
- Organized and dependable candidate successful at managing multiple projects simultaneously with a high degree of accuracy and positive attitude.
- Ready to bring knowledge and abilities to a challenging role for long-term career advancement and success.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
11
11
years of professional experience
Work History
Business Development Specialist
Alexander Forrest Investments
05.2021 - 12.2022
- Achieved business and sales goals by successfully developing relationships with prospective clients.
- Identified pain points at prospective properties and helped owners stabilize property to achieve projected NOI.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Regional Property Manager
Alexander Forrest Investments
05.2019 - 05.2021
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Handled performance evaluations, and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Inspected 7 state portfolio multi-family community common areas, all occupied and unoccupied units a quarterly basis.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Alexander Forrest Investments
09.2018 - 05.2019
- Boosted occupancy by 28% by leveraging market knowledge and successful promotional strategies within six months of take-over.
- Developed and executed plan to achieve and maintain 95% or better occupancy rate.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Maximized rental income while minimizing expenses through effective planning and control
Sales and Marketing Executive
Palace Clothiers
01.2014 - 09.2018
- Facilitated, organized, and participated in relationship marketing by promoting Palace Clothiers through trade shows and community events.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements with vendors.
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
Regional Manager
Biotech X-Ray
01.2013 - 01.2015
- Achieved business to business goals by successfully educating and promoting the importance of patient bedside Portable Diagnostic Imaging to Long Term Care Facilities, Home Health, Hospice and Correctional Facilities.
- Maintained consistent 400 client service visits to ensure we are always putting the patient first.
- Attended Monthly QA’s to ensure the Medical Director is always satisfied with our fast, accurate, compassionate service.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Account Executive
CE Solutions – VGM Group
01.2012 - 01.2013
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Met and exceeded service level goals to achieve standards and expectations.
Education
Associates Degree - Computer Applications
2015
Skills
- AppFolio, Yardi, Real Page, Salesforce, Pipedrive, ACT, Zoho, Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
- Manage financial and operational performance
- Manage Capital Projects
- Property Management Expertise
- Work effectively in team atmosphere as both role player and leader
- Strong analytical and problem solving skills
- Administrative Leadership
- Recruit quality talent, train and supervise strong team
- Contract Negotiations and execution
- Lead Development, underwriting, market assessments
- Business-to-Business Sales
- Customer Relationship Management
- Prospecting and Cold Calling
- Consultative Selling Techniques
Affiliations
Greater Iowa Apartment Association
National Apartment Association
Iowa Real Estate Investors
Iowa Landlord Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Specialist - Alexander Forrest Investments
05.2021 - 12.2022
Regional Property Manager - Alexander Forrest Investments
05.2019 - 05.2021
Property Manager - Alexander Forrest Investments
09.2018 - 05.2019
Sales and Marketing Executive - Palace Clothiers
01.2014 - 09.2018
Regional Manager - Biotech X-Ray
01.2013 - 01.2015
Account Executive - CE Solutions – VGM Group
01.2012 - 01.2013
Kaskaskia Community College - Associates Degree, Computer Applications
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