Melissa Williams
Summary
Energetic hard worker with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
15
15
years of professional experience
Work History
Associate
WALMART
08.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Maintained relationships with customers to maximize sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Inspector
MAIDPURE
01.2013 - 11.2017
- Delivered quality customer service to address urgent needs and cleaning requests.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
Receptionist
VIVA RECYCLING
06.2008 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
MICRO-COMPUTER CERIFICATE -
Trident Technical College
Charleston, SCPROGRAMMING CERTIFICATE -
Trident Tech College
SPECIAL APPLICATIONS CERTICATE -
Trident Tech College
BUSINESS OFFICE TECHNOLOGY CERTIFICATE -
Flint Hills Technical College
Emporia, KSSkills
- Problem Solving
- Adaptability
- Self-Management
- Empathy
- Customer Service
- Active Listening
- Multi-Tasking
- Collaborator
Timeline
Associate
WALMART
08.2022 - Current
Inspector
MAIDPURE
01.2013 - 11.2017
Receptionist
VIVA RECYCLING
06.2008 - 10.2013
MICRO-COMPUTER CERIFICATE -
Trident Technical College
PROGRAMMING CERTIFICATE -
Trident Tech College
SPECIAL APPLICATIONS CERTICATE -
Trident Tech College
BUSINESS OFFICE TECHNOLOGY CERTIFICATE -
Flint Hills Technical College