Hi, I’m
Melissa Williams
retail management
Roanoke,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
years of professional experience
Work History
Advance Auto
Store Manager
08.2021 - 10.2023
Job overview
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Food City
Meat Department Manager
11.2014 - 06.2016
Job overview
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
Dollar General
Store Manager
02.2019 - 08.2021
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Narrows High SchoolNarrows, VA
High School Diploma
07.2009
Skills
- Team Development
- Loss Prevention
- Project Management
- Merchandise Strategizing
- Sales Growth
- Problem-Solving
- Goal Setting
- Stockroom Management
- Hiring and Training
- Inventory Control
Timeline
Store Manager
Advance Auto
08.2021 - 10.2023
Store Manager
Dollar General
02.2019 - 08.2021
Meat Department Manager
Food City
11.2014 - 06.2016
Narrows High School
High School Diploma
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