Melissa Williams
Administrative Assistant
American Canyon,CA
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
3tree Realty & Silvermark Construction
Fairfield, CA
05.2020 - 10.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Service Coordinator
Bay Area Moisture Control
Novato, CA
04.2019 - 05.2021
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
Executive Administrative Assistant
The Solari Group
Fairfield, CA
01.2018 - 04.2019
- Created PowerPoint presentations used for diverse business needs.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Developed online databases for tracking customer contacts and sales leads.
Service Center Manager
Transmission Discount Center
Vallejo , CA
04.2012 - 07.2017
- Answered phone calls and responded to questions and concerns.
- Managed scheduling, monitoring performance and creating daily reports.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Maintained accurate records of customer interactions and transactions.
Property Management Administrative Assistant
West Management & Construction
Berkeley, CA
04.2010 - 03.2012
- Handled general correspondence between tenants and landlords via mail or email.
- Resolved customer service issues in a professional manner by responding to emails or phone calls promptly.
- Processed tenant applications including background checks, credit checks, and other related documents.
Customer Relations Manager
Victory Honda Of San Bruno
San Bruno, CA
10.2008 - 03.2010
- Consulted with customers to resolve service and billing issues.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Addressed inquiries from clients and department team members.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Dispatcher Office Assistant
Royal Trucking Company
Concord
10.2004 - 12.2008
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Entered data into computer systems to track dispatched items.
- Maintained records of vehicle maintenance schedules and fuel usage.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06-1998
Skills
- Spreadsheet development
- Customer Engagement
- Telephone reception
- Verbal Communication
- Business Correspondence
- Scheduling appointments
- Schedule and calendar management
- Reception Management
Certification
- Type 45 wpm
Timeline
Administrative Assistant
3tree Realty & Silvermark Construction
05.2020 - 10.2023
Service Coordinator
Bay Area Moisture Control
04.2019 - 05.2021
Executive Administrative Assistant
The Solari Group
01.2018 - 04.2019
Service Center Manager
Transmission Discount Center
04.2012 - 07.2017
Property Management Administrative Assistant
West Management & Construction
04.2010 - 03.2012
Customer Relations Manager
Victory Honda Of San Bruno
10.2008 - 03.2010
Dispatcher Office Assistant
Royal Trucking Company
10.2004 - 12.2008
High School Diploma -
Pinole Valley High School
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