Melissa Williams
Parsons,KS
Summary
With a proven track record as a dynamic leader at Walmart, I bring exceptional skills in team performance enhancement and customer satisfaction to the role of a Children's Case Manager at the Labette Center for Mental Health. My experience in training and mentoring new team members, combined with my ability to multitask in fast paced environments, ensures that I can effectively manage and support the clients. My focus on performance improvement and fostering a culture of continuous improvement aligns with the goals of providing quality mental health services. My strong interpersonal skills and dedication to customer focus will enable me to build trusting relationships with clients and their families, promoting positive outcomes and overall well-being.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
10.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Organize each day to have all tasks done according to timelines given by manager.
- Fast paced job with many tasks given and timelines with each task.
Home Health Care
Roxy Blessent
05.2017 - 09.2019
- Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
- Developed and executed strategic plans to expand the reach of home health care services within the community.
- Took patient to any appointments made and on any errands needed to do throughout the day.
- Helped patient with daily tasks that may be difficult doing alone.
- Assisted with yard and garden work outside along with daily housecleaning.
Substitute Teacher
Carl Junction Schools
09.2018 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Paraprofessional, Special Education
Carl Junction Intermediate
08.2015 - 08.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Spent a majority of my day assisting one on one with a student in a wheelchair lifting him to change him, took to a weekly physical therapy, daily assisted in physical therapy exercises, helped with classroom work and fine motor skills.
- Entered data entry in the computer daily, kept a record of progress notes for student I worked one on one with.
Lead Preschool Teacher
Heritage Youth Development Center/YMCA
08.2013 - 08.2015
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted and supervised 12 children along with my assistant through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Made lesson plans, craft activities, fed two meals and one snack daily, had recess twice a day, after lunch students took a nap.
- Utilized books, songs and games to engage students.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
Education
Associate of Arts - Elementary School Teaching
Labette Community College
Parsons, KS12.2011
High School Diploma -
Southeast High School
Cherokee, KS05.1994
Skills
- Performance Improvement
- Multitasking
- Active Listening
- Relationship Building
- Teamwork and Collaboration
Timeline
Team Lead
Walmart
10.2019 - Current
Substitute Teacher
Carl Junction Schools
09.2018 - 05.2019
Home Health Care
Roxy Blessent
05.2017 - 09.2019
Paraprofessional, Special Education
Carl Junction Intermediate
08.2015 - 08.2017
Lead Preschool Teacher
Heritage Youth Development Center/YMCA
08.2013 - 08.2015
Associate of Arts - Elementary School Teaching
Labette Community College
High School Diploma -
Southeast High School