Melissa Williams
Clifton Forge,VA
Summary
Proven EMT-Basic at Carilion Clinic Patient Transport, adept in emergency vehicle operation and providing emotional support, enhanced patient satisfaction through effective communication and teamwork. Leveraged critical decision-making skills to improve response times, demonstrating a commitment to high-quality patient care and continuous education. Sharp individual with solid history in providing emergency medical services. Possesses substantial knowledge of emergency medical procedures, medical equipment and technology. Proven track record to remain calm and composed in high-stress emergency situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EMT-Basic
Carilion Clinic Patient Transport
10.2023 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Performed medical assessments.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, hospital staff and nursing home staff.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
Tourism Consultant
Virginia Welcome Center
07.2019 - 07.2023
- Increased awareness of lesser-known attractions through targeted marketing efforts, leading to improved visitation rates.
- Utilized social media platforms effectively to engage with potential visitors and showcase highlights of the region''s offerings.
- Maintained a clean, inviting office space that welcomed visitors and provided easy access to informational resources.
- Assisted travelers in planning customized itineraries, resulting in memorable vacation experiences and positive feedback.
- Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
- Established strong relationships with local businesses to promote their services to tourists, increasing overall customer satisfaction.
- Trained new team members on best practices for providing outstanding service within tourist information offices.
- Enhanced visitor experiences by providing accurate and engaging information about local attractions and events.
- Provided exceptional customer service through attentive listening and thoughtful recommendations tailored to individual preferences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Assisted tour members with maps, brochures other helpful tasks.
Education
EMT Certification - EMT
Radford University Carilion
Roanoke, VAHigh School Diploma -
Alleghany High School
Covington, VA06.1999
Skills
- Scene Safety
- Emergency vehicle operation
- Geriatric Care
- Continuing education
- Pediatric Care
- Patient Lifting
- Basic Life Support
- Vital sign assessment
- Critical decision-making skills
- Patient Assessments
- Vital signs monitoring
- Patient evaluations
- CPR and First Aid
- Patient Transport
- Safe Driving
- Direct Patient Care
- Ambulance driving
- Supply Restocking
- Medication Administration
- Certified in CPR/AED
Certification
- EMT - Certified Emergency Medical Technician
- NIMS
- CPR
- EVOC
Timeline
EMT-Basic
Carilion Clinic Patient Transport
10.2023 - Current
Tourism Consultant
Virginia Welcome Center
07.2019 - 07.2023
EMT Certification - EMT
Radford University Carilion
High School Diploma -
Alleghany High School
- EMT - Certified Emergency Medical Technician
- NIMS
- CPR
- EVOC
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