Melissa Williams
Jacksonville,FL
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a data entry / customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Caregiver
Hommelife care
Jacksonville, FL
07.2022 - Current
- Built strong and trusting rapport with clients and loved ones.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Elderly Caregiver
Comfort Keepers
Jacksonville, Florida
05.2017 - 06.2022
- Recognized emergencies and notified paramedics and family members.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Transported patients to medical, dental and personal care appointments.
Patient Care Coordinator
Home instead
Jacksonville, FL
02.2015 - 03.2017
- Stayed current on community-based resources and services useful to patients.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Supported and assisted patients in completion of daily living activities and distributed medications to geriatric residents.
- Processed patient intake information and updated medical records prior to treatment.
Customer Service Representative
cypress village
Jacksonville , FL
10.2009 - 11.2015
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with scheduling appointments for clients and visitors.
- Coordinated travel arrangements for employees and visitors when required.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed data entry into computer systems to maintain accurate records of customer information.
Customer Service Cashier
McDonald's
Jacksonville, FL
09.2009 - 09.2009
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted with customer requests and answered questions to improve satisfaction.
Caregiver
Heartland
Jacksonville, FL
06.2009 - 08.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built strong and trusting rapport with clients and loved ones.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Instructed family members on how to provide bedside care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Customer Service Representative
Att & t
Jacksonville, FL
11.2007 - 01.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new promotion services and account changes.
- Set up and activated customer accounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
PCA / Caregiver
Hopsice Northeast
Jacksonville, FL
08.2006 - 10.2007
- Contributed to case reviews of client status and progress.
- Maintained safety by eliminating hazards and correcting issues.
- Monitored vital signs such as blood pressure, pulse rate, temperature and respiration when necessary.
- Instructed family members on how to provide bedside care.
- Researched community resources available for elderly individuals needing additional assistance.
- Transported patients to medical, dental and personal care appointments.
- Supported bathing, dressing and personal care needs.
- Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
- Reported concerns to nurse supervisor to promote optimal care.
Billing Clerk
Duval County Health Department
Jacksonville, FL
03.2002 - 06.2006
- Maintained accounting ledgers by verifying and posting account transactions.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Managed all payments processing, invoicing and collections tasks.
- Processed invoice payments and recorded information in account database.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05-2002
Skills
- Patient Companionship
- Progress Documentation
- Account Updating
- Appointment Scheduling
- Scheduling
- Data Collection
- Paperwork Processing
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Reading Comprehension
- Problem-Solving Abilities
- Credit Card Payment Processing
- Computer Proficiency
- Filing
- Customer Service
Timeline
Caregiver
Hommelife care
07.2022 - Current
Elderly Caregiver
Comfort Keepers
05.2017 - 06.2022
Patient Care Coordinator
Home instead
02.2015 - 03.2017
Customer Service Representative
cypress village
10.2009 - 11.2015
Customer Service Cashier
McDonald's
09.2009 - 09.2009
Caregiver
Heartland
06.2009 - 08.2009
Customer Service Representative
Att & t
11.2007 - 01.2009
PCA / Caregiver
Hopsice Northeast
08.2006 - 10.2007
Billing Clerk
Duval County Health Department
03.2002 - 06.2006
High School Diploma -
William M. Raines High School