Summary
Overview
Work History
Education
Skills
Occupationallicensescertificatesandtraining
References
Timeline
Generic

MELISSA WILLIAMS

LA MARQUE,TX

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

35
35
years of professional experience

Work History

Independent Life Insurance Broker

Self-Employment
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Provide personalized life insurance solutions by assessing clients' financial needs and goals.
  • Build and maintain client relationships through effective communication and tailored policy recommendations.
  • Research and analyze various life insurance products from multiple carriers to offer the best coverage options.
  • Present and explain insurance quotes to clients, clarifying policy details and answering questions.
  • Manage the entire sales process from lead generation to policy application, ensuring compliance with industry regulations.
  • Stay updated on industry trends and regulatory changes to provide clients with accurate and relevant advice.
  • Consistently meet or exceed sales targets by cultivating a strong referral network and leveraging marketing strategies.

Automotive Sales Professional

Classic Auto Group Galveston
05.2021 - 04.2023
  • Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
  • Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
  • Offered tailored test-drives based on customer preferences to enhance their decision-making process.
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Enhanced customer satisfaction through personalized service and diligent followup.
  • Managed showroom appearance to create an inviting environment that showcased available vehicles effectively.
  • Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
  • Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
  • Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Conducted thorough market research to stay informed on industry trends and competitor offerings.
  • Increased dealership sales by developing and maintaining strong relationships with clients.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Located merchandise across various stores to address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Automotive Sales Professional

Automax Preowned
06.2020 - 04.2021
  • Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
  • Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
  • Offered tailored test-drives based on customer preferences to enhance their decision-making process.
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Enhanced customer satisfaction through personalized service and diligent followup.
  • Managed showroom appearance to create an inviting environment that showcased available vehicles effectively.
  • Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
  • Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
  • Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Conducted thorough market research to stay informed on industry trends and competitor offerings.
  • Increased dealership sales by developing and maintaining strong relationships with clients.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Located merchandise across various stores to address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Office/Administrative

Dad's Boat Shop
05.1989 - 01.2021
  • Starting at the age of 12, I assisted my parents in managing their business by handling incoming phone calls and providing customer service. Over time, I developed skills in invoicing, bookkeeping, and managing accounts payable and receivable
  • I learned how to order parts, compare vendor prices, and ensure that stock levels were adequately maintained.
  • Provided clerical support to by copying, faxing, and filing documents.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Kitchen Sales Specialist

Lowe's
02.2018 - 06.2020
  • Helping clients envision their dream kitchen, including picking styles, colors, wood, and appliances
  • Using a 3D program as well as in-house samples to help design and create their dream kitchen
  • Meeting clients' needs and expectations during the sales process
  • Completing all contracts required.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Stayed current on company offerings and industry trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Server

KB DIllons
05.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Dillard's, Inc
03.2012 - 04.2017
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Performed daily department re-merchandising, price markdowns and merchandise transfers.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Animal Care Specialist

Animal Haven Clinic
01.2007 - 01.2012
  • Surgical/anesthesia assistant.
  • Participated in ongoing professional development opportunities, staying current on best practices within animal care and management fields.
  • Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.
  • Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
  • Assisted veterinarians with surgeries and medical procedures, ensuring the highest level of care for each animal.
  • Developed and maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
  • Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Performed regular maintenance on enclosure structures to ensure a safe living environment for all residents at the facility.
  • Implemented behavioral training programs for animals, allowing for safer handling during medical procedures and public presentations.
  • Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
  • Provided emergency care to critically ill or injured animals under supervision from veterinary professionals resulting in swift recoveries.

Front Desk Receptionist

Ramada Inn
09.1996 - 01.1997
  • Balanced hotel accounts and resolved discrepancies.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
  • Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Performed nightly updates to room charges and rates.
  • Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Certificate in Veterinary Assistant - Animal Care

San Juan College
Farmington, NM
05.2012

High School Diploma -

Farmington High School
Farmington
05.1995

Skills

Goal-oriented mindset

Strong negotiation

Resilience and persistence

Insurance industry knowledge

Continuing education

Financial Planning

Follow-up strategies

Multitasking

Excellent Communication

Building Relationships

Client Education

Critical Thinking

Occupationallicensescertificatesandtraining

Veterinary Assistant Certificate, 03/2023

References

Available on Request

Timeline

Independent Life Insurance Broker

Self-Employment
04.2023 - Current

Automotive Sales Professional

Classic Auto Group Galveston
05.2021 - 04.2023

Automotive Sales Professional

Automax Preowned
06.2020 - 04.2021

Kitchen Sales Specialist

Lowe's
02.2018 - 06.2020

Server

KB DIllons
05.2017 - 01.2018

Sales Associate

Dillard's, Inc
03.2012 - 04.2017

Animal Care Specialist

Animal Haven Clinic
01.2007 - 01.2012

Front Desk Receptionist

Ramada Inn
09.1996 - 01.1997

Office/Administrative

Dad's Boat Shop
05.1989 - 01.2021

Certificate in Veterinary Assistant - Animal Care

San Juan College

High School Diploma -

Farmington High School

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MELISSA WILLIAMS