- Adoption
- Road Trips and with Family
- Personal Development and Self-Improvement
- Reading
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Melissa Williams
Wolfforth,TX
Summary
Results-oriented Vice President with 26 years of experience in Multi-Peril Crop Insurance (MPCI). Skilled in aligning processing systems with business requirements, policies, and Federal Crop Insurance Corporation (FCIC) regulatory requirements. Demonstrates a strong passion for applying excellent organization and communication skills to effectively manage and lead teams. Highly knowledgeable in MPCI policy and procedures, serving as a Subject Matter Expert (SME) to drive outcomes based on sound overall business judgment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Vice President of Policy Services & Specialty UW
AgriSompo
09.2021 - 10.2024
- Served on the AgriSompo Senior Leadership team
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for the acceptance of approximately $2.1 billion in MPCI Federal Crop Insurance Premium with USDA
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Led a cross-functional team for a successful clearance rate of our MPCI premium to increase efficiency and accuracy
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Promoted a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility of my teams
- Collaborated with internal departments to review and maintain compliance with the Federal Crop Insurance Corporation "FCIC" regulations as well as our own internal audit procedures
- Developed and maintained courteous and effective working relationships with USDA Risk Management Agency "RMA" and National Crop Insurance Services "NCIS"
- Fostered partnerships with industry leaders, enhancing company's visibility
- Identified opportunities to improve operational business process flows and productivity
- Cultivated strong relationships with key stakeholders, including: Executive Leadership, Senior Leaders, and Managers to promote collaboration and long-term success of the company
- Established and directed successful procedures and processes focused on Whole Farm Revenue Protection "WFRP".Represented organization at industry conferences and events
- Created succession plans to provide continuity of operations during leadership transitions
- Developed and maintained courteous and effective working internal and external relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered company performance- and merit-based evaluation system to assess staff performance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
Vice President of Operations
ARMtech Crop Insurance Services
04.2013 - 09.2021
- Member of Executive Leadership Team
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Responsible for the underwriting and servicing of $900,000,000.00 in MPCI Premium for 48 States
- Cultivated key partnerships with USDA Risk Management Agency "RMA" and National Crop Insurance Services "NCIS", enhancing company's visibility and strategic position
- Provided MPCI Crop Insurance Expertise to both Company Personnel and Agent Representatives
- Trained agent representatives regarding Federal Crop Insurance Corporation "FCIC" requirements and standards
- Provided specialized crop insurance training for internal underwriting and claims auditing staff on both internal and USDA RMA policies and procedures
- Recruited and hired underwriting and claims auditing staff
- Managed between 40-45 underwriting and claim's auditing staff in 4 regional offices
- Trained, guided, and expected team members to maintain high productivity and performance metrics.
- Interacted well with agent customers to build connections and nurture relationships.
Senior Data Analyst
ARMtech Crop Insurance Services
06.2003 - 04.2013
- Responsible for clearing $200,000,000-$900,000,000 MPCI Premium with the Risk Management Agency through the DAS and PASS processing systems
- Collaborated with business stakeholders to identify business needs
- Partnered with IT development teams to ensure seamless integration of enhancements and changes, maximizing system efficiency across departments
- Wrote, tested, and approved business development enhancements and requests
- Assisted with the prioritization and implementation of new business/operational programming projects, enhancements, and requests
- Provided guidance on policy provisions to ensure compliance with industry regulations.
- Interpreted business questions and collaborated with departmental leadership to provide acceptable solutions.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst
- Extensive knowledge in writing Category C Perennial Crops and other specialty crops such as Nursery, Livestock: LRP and LGM programs, Pasture Rangeland, and Forage; in addition have experience with Master Yields, and working with the Ineligible Tracking List
- Assisted with agent and company training meetings
- Attended Bi-Yearly NCIS Training Updates
- Attended RMA IT Manager's Conferences
- Supervised 1-3 data analysts
Education
Bachelor of Science - Agricultural Economics
Texas Tech University
Lubbock TX08.1996
Skills
- Team Leadership
- Relationship Building
- Critical Thinking and Decision-Making
- Complex Problem-Solving
- Results-Driven
- Operations Management
- Risk Management
- Process Improvement
- Staff Training and mentoring
- Presentation and Public Speaking
- Customer and employee rapport
- Policy and procedure development
- Operational management and leadership
National Crop Insurance Services Committees
- Underwriting and Operations Committee (U&O)
Vice Chair April 2024-October 2024
- Communications and Outreach
Certification
Texas Department of Insurance Licenses
- Managing General Agent - MGA
- General Lines Agent
- Surplus Lines agent
- Adjuster
Interests
Timeline
Vice President of Policy Services & Specialty UW
AgriSompo
09.2021 - 10.2024
Vice President of Operations
ARMtech Crop Insurance Services
04.2013 - 09.2021
Senior Data Analyst
ARMtech Crop Insurance Services
06.2003 - 04.2013
Texas Department of Insurance Licenses
- Managing General Agent - MGA
- General Lines Agent
- Surplus Lines agent
- Adjuster
Bachelor of Science - Agricultural Economics
Texas Tech University
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