MELISSA SMOAK
Allentown,PA
Summary
A hardworking and passionate professional with experience in the human services field providing support and guidance to individuals in need. Confident handling tasks independently and in teams with the ability to adapt seamlessly to changing needs. Strong understanding of effectively working with people from diverse backgrounds. Proven ability to enhance intake processes, foster positive client experiences and streamline operations. Devoted to helping others access the best possible services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Specialist
Northampton County Housing Authority
09.2022 - Current
- Manage waitlists for multiple housing programs and complete intake assessment forms for applicants' charts.
- Assist applicants with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilize critical thinking skills to analyze complex applicant situations and make informed recommendations for appropriate services and support.
- Ensure applicant confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Explain eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessments.
- Enhance office productivity by handling and responding to a high volume of callers and electronic inquiry forms daily.
- Assist in conducting needs assessments to identify key areas of housing needs.
- Recommend crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Ensure housing program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Manage a caseload of 50 or more a week to satisfy housing program vacancies with diverse needs.
Clerical Technician III
Northampton County Courthouse, District Attorney
04.2022 - 09.2022
- Managed and protected sensitive case information with vigilant attention to document security protocols while handling confidential files and correspondence.
- Enabled seamless transitions between tasks for attorneys by preparing necessary materials ahead of time and anticipating their needs
- Assisted attorneys and court personnel in the juvenile court.
- Coordinated effectively with attorneys and law enforcement to gather and disseminate information.
- Reviewed case files, records, and other documents to obtain information to respond to requests.
- Created and maintained organized filing systems for easy retrieval of all Juvenile case files and supporting documentation.
- Reviewed court documents to process trial dates, subpoenas, motions, and pleadings.
- Responded to a high volume of in-person and telephone requests for information from general public, attorneys, and other involved parties.
HR Assistant
AHRC New York City
06.2021 - 02.2022
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database.
- Created and completed personnel action forms for hires, terminations, title changes, and terminations.
Transportation Administrative Specialist
AHRC New York City
05.2017 - 02.2022
- Submitted over 20 new intakes to transporters daily.
- Completed intake assessment forms and filed clients' charts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Sent updated route sheets and rider notes to transporters weekly.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Planned and coordinated route logistics between families, residences, and programs.
- Worked with transportation providers to resolve issues and correct delays.
- Conducted regular meetings with drivers and bus staff to discuss performance and address any issues.
- Watched weather and safety conditions to adapt routes and maintain standards.
Administrative Operations Assistant-Floater
AHRC New York City
05.2016 - 04.2017
- Performed a wide variety of administrative support activities: opened and distributed mail and faxes, screened telephone calls, and maintained paper and electronic files.
- Answered multi-line phone system, routed calls, delivered messages to staff,and greeted visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Pharmacy Technician
CVS Pharmacy
01.2016 - 05.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 60 daily prescriptions in a high-volume retail pharmacy environment.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Assistant Manager
Footprints Cafe Express
01.2015 - 09.2015
- Supervised efficient working of departments and assigned shifts, administered pre-staff meetings, and rectified all service of staff.
- Monitored and managed guest complaints, ensured satisfaction, and administered efficient follow-up for sales to receive feedback.
- Coordinated with the General Manager for everyday operations and maintained financial and administrative records.
Cashier/Expeditor/Phone Operator
Footprints Cafe Express
11.2013 - 01.2015
- Processed transactions quickly and efficiently - Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
- Ensured that all kitchen orders are prepared in a timely manner and according to the menu and customer specifications.
- Answered all incoming telephone call in a professional and polite manner.
- Skillfully promoted items on beverage lists and weekly restaurant specials.
- Cleaned and organized eating, service, and kitchen areas
Admissions Cashier
Empire State Building
11.2015 - 0 2016
- Received payments by cash, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to guests.
- Greeted customers entering the building.
- Maintained a clean and orderly station.
- Answered customers questions and provide information about the building.
Education
Associate of Applied Science - Pharmacy Technician
Monroe College
Bronx06.2015
Skills
- Microsoft Word, Excel, and TrackNet
- Workplace, Evolv-CS, Citrix, and ADP HRMS
- Report development
- Compassionate communication
- Intake assessment
- Data entry
Certification
PTCB Certification**Pediatric/Adult CPR and First Aid Certificate*Completed SCR*Mandated Reporter Training
Timeline
Intake Specialist
Northampton County Housing Authority
09.2022 - Current
Clerical Technician III
Northampton County Courthouse, District Attorney
04.2022 - 09.2022
HR Assistant
AHRC New York City
06.2021 - 02.2022
Transportation Administrative Specialist
AHRC New York City
05.2017 - 02.2022
Administrative Operations Assistant-Floater
AHRC New York City
05.2016 - 04.2017
Pharmacy Technician
CVS Pharmacy
01.2016 - 05.2016
Admissions Cashier
Empire State Building
11.2015 - 0 2016
Assistant Manager
Footprints Cafe Express
01.2015 - 09.2015
Cashier/Expeditor/Phone Operator
Footprints Cafe Express
11.2013 - 01.2015
PTCB Certification**Pediatric/Adult CPR and First Aid Certificate*Completed SCR*Mandated Reporter Training
Associate of Applied Science - Pharmacy Technician
Monroe College
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