Melissa Williams
Bremerton,WA
Summary
Dynamic leader with proven expertise in store operations and customer relations, honed at S&S Petroleum and Fred Meyer. Excelled in team leadership, mentoring, and inventory management, boosting sales through innovative merchandising. Skilled in recruiting and training, ensuring high standards of customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
S&S Petroleum
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Placed merchandise orders based on sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Butcher Assistant
Fred Meyer
07.2017 - 07.2021
- Followed strict food safety protocol as outlined by State food handling guidelines.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- De-boned and ground meat to prepare cuts and portions for sale.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Packaged and weighed products for customers and supported individual product selection process.
- Collaborated with team members for smooth daily operations through effective communication and coordination.
Education
General Education Diploma - General Studies
Olympic College
Bremerton, WA09.2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Recruiting and hiring
- Staff management
- Accurate cash handling
- Payroll management
- Bank and safe deposits
Timeline
Store Manager
S&S Petroleum
02.2022 - Current
Butcher Assistant
Fred Meyer
07.2017 - 07.2021
General Education Diploma - General Studies
Olympic College
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