Melissa Williams
Auburn
Summary
Valuable asset to organizations, leveraging exceptional administrative and outstanding customer service skills.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton
Tukwila
10.2016 - Current
- Welcome guests with friendly greeting and smile while performing all guest related services.
- Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
- Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales.
- Maintain confidentiality of guest information and pertinent hotel data.
- Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
- Performs all other duties as assigned.
Patient Access Representative
Valley Medical Center
Renton
02.2022 - 11.2024
- Greets, checks in and checks out patients, handles new and existing patient inquiries.
- Collects and posts patient payments.
- Answers phone calls and emails, relaying information and requests accurately and delivering messages as needed.
- Schedules, reschedules, and cancels patient appointments obtaining and processing of referrals, authorizations, and per-certifications for patients requiring ancillary.
Treatment Coordinator
Gental Dental
Renton
06.2021 - 02.2022
- Provide a welcoming, caring, and informative environment for all patients.
- Engage with patients in-person, over the phone, and via email to answer questions, schedule consultations, and provide support throughout their treatment process.
- Making appointments, managing busy phones, checking patients in and out, collection of co-payments, preparing and presenting treatment plans and understanding and management of insurance benefits.
- Enter patient information into our systems, including treatment plans, and patient preferences.
- Ensure all information is up to date and correct.
Health Program Rep II
Anthem, Inc.
Seattle
02.2016 - 06.2021
- Responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals.
- Assesses member compliance with medical treatment plans via telephone.
- Identifies barriers to plan compliance and coordinates resolutions.
- Outreach to member via telephone to make sure they have everything they need for the care.
Patient Care Representative
Multicare Health Systems
Federal Way
11.2004 - 11.2015
- Reasonable for opening and closing for office.
- Answer phones & greets customers in a professional manner.
- Ensures smooth patient flow, accept and process patient payments and Insurance eligibility.
- Schedules appointments consistent with patient needs and clinic scheduling guidelines.
- Answers the telephone in a professional, courteous, and efficient manner directs calls as appropriate.
- Assists in orientating and training new staff.
- Reviews email daily to stay current with clinic communication.
- Inventories and orders office supplies and forms.
- Sorts and distributes faxes and mail on a daily basis.
- Ensures daily functioning of office equipment.
Customer Relations Representative II
Group Health Cooperative
Tukwila
12.1999 - 03.2014
- Analyze members' contracts, and provide detailed information regarding their benefits.
- Manage high volume of inbound calls with excellent customer service, and follow-up with members regarding billing and claim issues.
- Educate members on health plan policies, contract exclusions, and resolve concerns regarding coverage.
- Answer questions about referral, and benefits.
- Medicare Specialist who goes into depth with Medicare members regarding policies and regulations relating to Medicare.
- Assisted with training new reps, assisted on the help line to answer reps questions. supervised 5-10 from every training class.
Apartment Assistant Manager
Alan Wolter's Apartments
Des Moines
03.1999 - 07.2003
- Select prospective tenants, and collect rent from current tenants.
- Managed maintenance team and delegated projects to help improve appearance and functionality of complex.
Administrative Specialist
Pacific NW Orthodontics
SeaTac
12.1997 - 01.1999
- Welcome visitors and patients in a warm and friendly manner.
- Assisted with many projects relating to clerical and organization.
- Collected payment, and established/maintained complex departmental filing systems.
Education
High school diploma - General Studies
Green River Community College
Kent, WA06-2019
Community college - Medical Office Management
Bryman College
Anaheim, SeaTac02.1998
Skills
- Epic and ICD-10
- Medical terminology
- Microsoft Office applications
- Community outreach
- Typing proficiency
- Insurance verification
- Guest services
- Medical office management
- Time management
- Customer service
- Microsoft Excel and Word
- Phone etiquette
- Computer literacy
- Dental office experience
- Data entry and 10-key calculator proficiency
- HIPAA compliance
- EMR systems knowledge
- CPT coding expertise
- Patient care and scheduling
- Managed care experience
Additional Information - Qualifications And Skills
- Advanced training in Medicare policies and regulations
- Expert in the Epic database.
- Excellent interpersonal relationships
- Proven leadership ability
- Knowledge in Microsoft Word, Excel, and Outlook
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
Served on the "Fun Committee " help plan fun activities, treats, awards my fellow employee. Coordinated Lunch Fridays, and Heading a New Mother starter kits for local community program
References
References available upon request.
Timeline
Patient Access Representative
Valley Medical Center
02.2022 - 11.2024
Treatment Coordinator
Gental Dental
06.2021 - 02.2022
Front Desk Agent
Embassy Suites by Hilton
10.2016 - Current
Health Program Rep II
Anthem, Inc.
02.2016 - 06.2021
Patient Care Representative
Multicare Health Systems
11.2004 - 11.2015
Customer Relations Representative II
Group Health Cooperative
12.1999 - 03.2014
Apartment Assistant Manager
Alan Wolter's Apartments
03.1999 - 07.2003
Administrative Specialist
Pacific NW Orthodontics
12.1997 - 01.1999
High school diploma - General Studies
Green River Community College
Community college - Medical Office Management
Bryman College
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