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Melissa Williams
Muldrow,OK
Summary
Reliable Manager demonstrating high level of success. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments . Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Decisive leader with good planning and organizational skills. Adaptable Manager/Employee offers many years of experience coordinating operations to achieve organizational goals. Committed to driving improvements through innovation and leadership as well as employee. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Manger, Employee
Towson Pawn Too
Fort Smith
02.2010 - 03.2025
- Provided exceptional customer service to build rapport and trust.
- Conducted negotiations to finalize loan agreements and purchase offers.
- Managed customer transactions and maintained accurate records.
- Evaluated collateral to determine value and assess risk.
- Oversaw inventory management of items on loan or for sale.
- Ensured compliance with regulations and company policies during transactions.
- Trained new staff on operational procedures and customer interaction techniques.
- Implemented process improvements for efficiency in daily operations.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Recommended store merchandise to fit customers' unique shopping needs and budgets.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Adhered to company policies regarding security procedures while handling money.
- Verified authenticity and value of items brought in for pawning or selling.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Maintained accurate records of all transactions and inventory.
- Researched electronics and other items online to identify market value.
- Evaluated item quality and value to determine correct offer amounts.
- Monitored security cameras for suspicious activity throughout the store.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Replenished and arranged items to maintain appearance.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Delt with 4473 (ATF Paperwork)
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Education
GED -
Talking Leaves Job Corp
Tahlequah, Oklahoma01-2033
Skills
- Customer service
- Cash handling
- Negotiation skills
- Process improvement
- Self-Directed
- Critical thinking
- Attention to detail
- Inventory management
- Employee training
- Sales analysis
- Leadership
- [Type] Software Proficiency
- Basic math
- Relationship building
- Good Telephone Etiquette
- Teamwork and collaboration
- Analytical thinking
- Effective communication
Affiliations
- Parenting
- Gardening
- Shooting
- Sports
- Spa
- Playing Outside
- Art
- Dancing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Three Ball Net
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programs4-day work weekCareer advancementAccomplishments
- Supervised team of 2/4 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 2/4 in the development of Whatever need's to get done!
Timeline
Manger, Employee
Towson Pawn Too
02.2010 - 03.2025
GED -
Talking Leaves Job Corp
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