Melissa Williams
Summary
Dedicated HR professional with a strong background in training and mentoring, labor law compliance, and finance. Successfully implemented HR policies that improved employee engagement and fostered a positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Axxence Production Corp Formerly Natural Advantage
Oakdale, LA
02.2021 - Current
- Developed and implemented HR policies to enhance workplace culture and employee engagement.
- Led recruitment efforts, optimizing talent acquisition strategies to attract top candidates.
- Managed performance evaluation processes, ensuring alignment with organizational goals and employee development.
- Conducted training programs, fostering skill enhancement and professional growth among staff members.
- Mediated conflict resolution processes, promoting a harmonious work environment and improving team dynamics.
- Oversaw compliance with labor laws, ensuring company practices met legal standards and reduced risk exposure.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Assistant to the CFO
Axxence Production Corp Formerly Natural Advantage
Oakdale, LA
09.2016 - Current
- Coordinated financial reporting processes, ensuring accuracy and compliance with regulatory standards.
- Streamlined invoice processing workflows, enhancing efficiency in accounts payable operations.
- Supported CFO in strategic decision-making by providing insightful financial analysis and recommendations.
- Implemented process improvements within the finance department that increased overall productivity without compromising quality or control standards.
- Maintained compliance with regulatory requirements, ensuring timely submission of accurate financial reports to relevant authorities.
- Reduced operational costs by identifying areas for improvement and proposing cost-saving measures to senior management.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Sales Associate
S&M Supplies
Oakdale, LA
10.2015 - 09.2016
- Managed inventory levels, ensuring accurate stock control and replenishment.
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Processed transactions efficiently, maintaining accuracy in cash handling and reporting.
- Developed promotional displays, driving engagement and increasing sales visibility.
- Collaborated with team members to improve store layout for optimal customer flow.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Banking Associate
Capital One
Oakdale, LA
03.2006 - 08.2015
- Managed customer inquiries and resolved account issues efficiently.
- Assisted in processing loan applications and verifying documentation accuracy.
- Collaborated with team to enhance service delivery and improve customer satisfaction.
- Trained new associates on banking procedures and compliance regulations.
- Led initiatives to optimize workflow efficiency, reducing processing times significantly.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Contributed to branch growth by actively participating in community outreach events, raising awareness of bank offerings and fostering goodwill among local residents.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Assisted branch manager in creating an engaging work environment that motivated employees to excel in performance while upholding high ethical standards.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
High School Diploma -
Oakdale High School
Oakdale, LA05-2001
Skills
- HR policies and procedures
- Employee relations
- Microsoft office and Excel proficiency
- Training and mentoring
- Records management
- Benefits and compensation management
- Recruitment and hiring
- Human resources operations
- Quickbooks proficiency
- Labor law compliance
- Conflict resolution
- Hiring and onboarding
- Confidential document control
- Improving organizational standards
- Performance appraisal
- Payroll coordination
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Manager
Axxence Production Corp Formerly Natural Advantage
02.2021 - Current
Assistant to the CFO
Axxence Production Corp Formerly Natural Advantage
09.2016 - Current
Sales Associate
S&M Supplies
10.2015 - 09.2016
Banking Associate
Capital One
03.2006 - 08.2015
High School Diploma -
Oakdale High School