Melissa Williams-Lovett
Arlington,GA
Summary
Accomplished Training Store Manager with a proven track record at Family Dollar/Dollartree, enhancing operational efficiency and customer satisfaction. Skilled in Inventory Management and Team Leadership, I have successfully driven a 20% increase in customer retention through strategic improvements and effective staff training. Known for exceptional problem-solving abilities and a professional demeanor, I excel in fast-paced retail environments.
Overview
27
27
years of professional experience
Work History
Training Store Manager
Family Dollar/ Dollartree
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
Family Dollar
02.2020 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Family Dollar
01.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Administrative Assistant
DeKalb County Board of Education
08.1997 - 02.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
Sam's Auto Body & Paint
09.1998 - 09.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Middle Grade Educational &Couseling - Business Education
Abraham Baldwin Agricultural College
Bainbridge, GA05.2014
Associate Of Business Administration - Business Administration
George C Wallace Community College - Dothan
Dothan, AL05.1995
Skills
- Shelf Stocking
- Customer Engagement
- Store operations
- Cashiering
- Cash Management
- Sales Training
- Staff Scheduling
- Coaching abilities
- Visual Merchandising
- Program Management
- Employee Coaching
- Vendor Selection
- Loss Prevention
- Sales Forecasting
- Product Analysis
- Purchasing and product sourcing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Customer Relations
- Operational Efficiency
- Staff training/development
- Team building
- Task Prioritization
- Employee Motivation
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Analytical Thinking
- Conflict Resolution
- Operations Management
- Goal Setting
- Inventory Tracking and Management
- Professionalism
- Employee Relations
- Staff Management
- Interpersonal Communication
- Strategic Partnerships
- Scheduling
- Hiring and Onboarding
- Business Leadership
- Strategic Planning
- Schedule Management
- Staff Training
- Inventory Control
- Time management abilities
- Continuous Improvement
- Management Team Building
- Inventory Management
- Adaptability
- Delegating Work
- Written Communication
- Performance Evaluation and Monitoring
- Quality Assurance
- Staff hiring
- Project Management
- Sales Strategies
- Employee Scheduling
- Customer Retention
- Training Management
- Crisis Management
- Data Analysis
- Employee Development
- Administrative Management
- Sales Tracking
- Staff Development
- Risk Management
- Payroll Administration and Timekeeping
- Performance Improvements
- Operations Oversight
- Business Management
- Professional Demeanor
- Performance Improvement
- Problem-solving aptitude
- Performance Management
- Process Improvements
- Purchasing and planning
- Records Organization and Management
- Delegation
- Marketing Strategies
- KPI Tracking
- Budget Control
- Data Management
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Training Store Manager
Family Dollar/ Dollartree
09.2022 - Current
Store Manager
Family Dollar
02.2020 - 08.2022
Assistant Manager
Family Dollar
01.2019 - 01.2020
Office Manager
Sam's Auto Body & Paint
09.1998 - 09.2003
Administrative Assistant
DeKalb County Board of Education
08.1997 - 02.2011
Middle Grade Educational &Couseling - Business Education
Abraham Baldwin Agricultural College
Associate Of Business Administration - Business Administration
George C Wallace Community College - Dothan
Similar Profiles
David MckindleyDavid Mckindley
OS Order Selector at Dollar Tree/Family DollarOS Order Selector at Dollar Tree/Family Dollar
April NewtonApril Newton
Receiving Checker at Dollar Tree and Family DollarReceiving Checker at Dollar Tree and Family Dollar
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree