Hi, I’m
Melissa Williams
Box Springs,GA
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Summary
Purposeful leader with a proven track record of transforming underperforming operations into top revenue-generating divisions. Adept at strategic planning, team leadership, and operational efficiency to drive business growth and enhance customer satisfaction. Skilled in fostering a positive work environment, optimizing processes, and mentoring teams for peak performance.
Overview
18
years of professional experience
Work History
EnableComp
Director, MVA Operations
09.2024 - Current
Job overview
- Lead high-performing teams, fostering mentorship, guidance, and professional growth opportunities
- Enhance collaboration through structured goal setting and performance evaluations
- Cultivate a positive work environment, driving employee engagement and retention
- Manage budgets effectively, ensuring resource optimization and financial stability
- Implement training programs to optimize staff performance and efficiency
Aspirion
Director, MVA Operations
08.2023 - 06.2024
Job overview
- Established a culture of continuous improvement and open communication
- Strengthened internal controls and ensured regulatory compliance
- Developed training programs tailored to employee needs, enhancing team effectiveness
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Aspirion
Director, MVA and WC Operations
01.2022 - 07.2023
Job overview
- Led operations, driving a 20% increase in revenue and efficiency
- Established a culture of continuous improvement and open communication
- Strengthened internal controls and ensured regulatory compliance
- Developed training programs tailored to employee needs, enhancing team effectiveness
Aspirion
Senior Manager, MVA and Legal Resources
09.2018 - 01.2022
Job overview
- Provided strong leadership, improving team productivity and morale
- Directed cross-functional teams to achieve key business goals
- Strengthened client relationships to foster long-term partnerships
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Aspirion
Manager, MVA
11.2016 - 09.2018
Job overview
- Managed team performance to meet company objectives and enhance efficiency
- Resolved employee conflicts and encouraged team cohesion
- Cross-trained staff to maximize operational agility and flexibility
- Focused on customer satisfaction by resolving disputes and ensuring service excellence
Aspirion
Claims Analyst II
03.2015 - 11.2016
Job overview
- Managed high-volume caseloads while maintaining accuracy and efficiency
- Ensured strict confidentiality of sensitive information
- Resolved complex claims issues, improving customer satisfaction
Roman Medical Group
Accounts Receivable Specialist
02.2013 - 03.2015
Job overview
- Reduced outstanding accounts receivable through diligent follow-ups
- Assisted with month-end financial reconciliations and reporting
West Georgia Psychiatric Center
Billing & Credentialing Specialist
02.2007 - 12.2012
Job overview
- Managed provider credentialing with Medicaid, Medicare, and private insurers
- Ensured compliance with all credentialing requirements for timely enrollment
Education
American Professional InstituteMacon, GA
Certificate in Medical Assisting
04.2005
Gordon CollegeBarnesville, GA
Coursework in Computer Science
06.1997
Skills
- Strategic Planning & Execution
- People & Performance Management
- Operations & Budget Management
- Process Optimization & Efficiency
- Customer Relations & Satisfaction
- Cross-Functional Team Leadership
- Training & Staff Development
- Compliance & Risk Management
- Revenue Growth
- Change Management
Timeline
Director, MVA Operations
EnableComp
09.2024 - Current
Director, MVA Operations
Aspirion
08.2023 - 06.2024
Director, MVA and WC Operations
Aspirion
01.2022 - 07.2023
Senior Manager, MVA and Legal Resources
Aspirion
09.2018 - 01.2022
Manager, MVA
Aspirion
11.2016 - 09.2018
Claims Analyst II
Aspirion
03.2015 - 11.2016
Accounts Receivable Specialist
Roman Medical Group
02.2013 - 03.2015
Billing & Credentialing Specialist
West Georgia Psychiatric Center
02.2007 - 12.2012
Gordon College
Coursework in Computer Science
American Professional Institute
Certificate in Medical Assisting
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