Melissa Williamson
Bennington,VT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office management, notably at South Shire Inn. Excelled in enhancing guest relations and streamlining front office operations, achieving a significant increase in customer satisfaction. Skilled in ResNexus and adept at confidentiality handling, demonstrating a strong blend of technical proficiency and interpersonal acumen.
Diligent in guests services with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Welcoming clerical professional with 10 years of experience in hospitality and customer serves office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Accurate when entering information in square and keeping organized filing systems.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality serves position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
South Shire Inn
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Instacart Shopper
Instacart
04.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Consulted with customers on food selections and custom order requests.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Tracked substitutions and informed customers of changes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed timely and effective replacement of damaged or missing products.
- Worked with customers to pack items according to specific desires and requirements.
Farm Manager/Bookkeeper
Williamson's Sugar House
10.2015 - Current
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Planned schedule for crop rotation, plantings, and harvest.
- Fostered a positive work culture that motivated employees to excel in their roles while also reducing turnover rates.
- Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
- Used recognized breeding practices to stabilize and improve stock.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Expanded the farm''s customer base through targeted marketing efforts that showcased the high quality of our products.
- Fed and watered over 2-6 head of beef cattle animals according to strict feeding schedules and dietary needs.
- Budgeted equipment purchases and regular repairs.
- Maintained ranch records and documentation.
- Inspected and repaired equipment for livestock and crop management.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Completed tax forms in compliance with legal regulations.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using word.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
Event Server
Pangaea
05.2024 - 10.2024
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
- Executed synchronized meal service simultaneously serving multiple guests.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to 225 guests, delivering prompt and friendly service.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Bennington Community Market
10.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Hoosick Falls Central
Hoosick Falls, NY01-2002
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Cash handling
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Issue handling
- Confidentiality handling
- Guest relations
- Document management
- Skilled in ResNexus
- File management
- Hospitality best practices
- Bookkeeping
- Office supplies inventory management
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Record keeping
- Visitor registration
- Customer assistance and interaction
- Email and telephone decorum
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Payment processing
- Customer complaint resolution
- Courteous and professional
- Relationship building
- Visitor and customer relations
- Greeting and seating clients
Certification
- Vermont poor License
Vermont poor License
Gives ability to serve beer and wine in the state of vermont
Languages
English
Full Professional
Timeline
Front Desk Receptionist
South Shire Inn
05.2024 - Current
Event Server
Pangaea
05.2024 - 10.2024
Cashier
Bennington Community Market
10.2023 - 04.2024
Instacart Shopper
Instacart
04.2022 - Current
Farm Manager/Bookkeeper
Williamson's Sugar House
10.2015 - Current
- Vermont poor License
High School Diploma -
Hoosick Falls Central
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