Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Williamson

Valley Head,AL

Summary

Dynamic sales leader with extensive experience at Dollar General, skilled in team leadership and mentoring. Proven track record in enhancing customer satisfaction and optimizing sales strategies. Adept at cash handling and staff supervision, consistently driving performance improvements and achieving business objectives. Passionate about fostering a collaborative environment to boost team success.

Overview

24
24
years of professional experience

Work History

Lead Sales Associate

Dollar General
07.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Handled cash register operations and customer transactions to process payments.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Assistant Store Manager

Family Dollar
10.2022 - 05.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Cashier

Discount Food Mart
02.2001 - 08.2003
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

GED -

Valley Head High School
Valley Head, AL
01-2001

Skills

  • Sales strategy
  • Product promotions
  • Teamwork and collaboration
  • Opening and closing procedures
  • Cash handling
  • Staff supervision
  • Mentoring and training
  • Team leadership

Timeline

Lead Sales Associate

Dollar General
07.2023 - Current

Assistant Store Manager

Family Dollar
10.2022 - 05.2023

Cashier

Discount Food Mart
02.2001 - 08.2003

GED -

Valley Head High School

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Melissa Williamson