Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Williamson

Harrison

Summary

Operations Coordinator with over 20 years of combined experience in the field. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of customer service whether internal or external and strive for 100% satisfaction.

Overview

22
22
years of professional experience

Work History

Manager

Squeaky Clean Laundromat
05.2023 - Current
  • Worked side by side with staff to show management is not being a boss but part of the team
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Processed all Vendor transactions and dealt with all orders promptly and professionally
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Often juggling multiple tasks at once in a high stress environment while maintaining calm and level headed

Operations Coordinator

Fedex Ground
05.2022 - 05.2023

  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Mediated with outside providers to bolster customer service and reduce costs.
  • Investigated and resolved strategic issues affecting service and delivery operations.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets using Excel.

Senior Operations Administrator

Fedex Ground
08.2019 - 05.2022
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments for package delivery.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, business contractors and customers.
  • Managed timely and effective reporting of damaged or missing packages.
  • Cross-trained and provided back up for fellow teammates and operations managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Shipping and Receiving Associate

New Balance Athletic Shoe
08.2016 - 02.2019
  • Updated database with changes in carrier status.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Handled day-to-day shipping and receiving overseeing more than 1500 packages per day.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Rural Mail Carrier

United States Postal Service, USPS
02.2003 - 07.2016
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Managed 4-6 Substitute drivers to ensure all outages were covered over 3 offices.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Certification - Certified Nursing Assistant

Lake Region Vocational School
Naples, Maine
08.1999

High School Diploma -

Lake Region High School
Naples, ME
06.1999

Certification - Certified Public Accountant

Lake Region Vocational School
Naples, Maine
06.1999

Skills

  • Warehouse Operations
  • Originality and Creativity
  • Focus and Follow-Through
  • Administrative Management
  • HAZMAT Training
  • Customer Feedback
  • Customer Satisfaction
  • Packaging Processes
  • Inventory Tracking and Management
  • Customer Relations
  • Cross-Training Skills
  • Problem Anticipation and Resolution
  • Intelligence Collection

Timeline

Manager

Squeaky Clean Laundromat
05.2023 - Current

Operations Coordinator

Fedex Ground
05.2022 - 05.2023

Senior Operations Administrator

Fedex Ground
08.2019 - 05.2022

Shipping and Receiving Associate

New Balance Athletic Shoe
08.2016 - 02.2019

Rural Mail Carrier

United States Postal Service, USPS
02.2003 - 07.2016

Certification - Certified Nursing Assistant

Lake Region Vocational School

High School Diploma -

Lake Region High School

Certification - Certified Public Accountant

Lake Region Vocational School

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