Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Williamson

Tulsa,OK

Summary

Customer Service professional skilled in effective communication, active listening, and problem-solving. Successfully improves customer satisfaction by understanding needs and delivering personalized solutions. Demonstrates adaptability and strong collaboration abilities in diverse settings. Dedicated to ongoing professional development and team contributions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

REGISTERED BEHAVIOR TECHNICIAN

Soaring on Hope
03.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

CUSTOMER SERVICE REPRESENTATIVE

Palliative Drug Care
05.2018 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company alike.
  • Assisted hospices and pharmacies on medication claims for hospice patients.
  • Accurately and efficiently enter patient demographics and medication sheets.

PHARMACY TECHNICIAN

CareFirst Pharmacy
05.2016 - 04.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Nathan Hale High School
Tulsa, OK
05.2012

Skills

  • Customer service excellence
  • Effective listening skills
  • Analytical thinking
  • Data entry accuracy
  • Relationship development
  • Call center experience
  • Proficient in computer applications
  • Conflict management
  • Telephone professionalism
  • Expertise in Microsoft Outlook

Certification

  • RBT - Registered Behavior Technician

Timeline

REGISTERED BEHAVIOR TECHNICIAN

Soaring on Hope
03.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Palliative Drug Care
05.2018 - 03.2023

PHARMACY TECHNICIAN

CareFirst Pharmacy
05.2016 - 04.2018

Nathan Hale High School

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