Open To Work
Melissa Wills
Sweetwater,TX
Work Preference
Summary
Dedicated and Customer-focused Service Representative with over 10 years of experience delivering professional communication and support. Diligent in resolving customer concerns while adhering to company policies. Expertise in audits, collecting & entering data, using a company-assigned device in a timely manner. Proven track record of building customer relationships, exceeding service expectations, effective managing processes and multiple priorities leading to team success.
Work History
Child Care Provider
Parents Of Children
04.2024 - 09.2025
- Supervised children's activities, ensuring safety and engagement throughout daily routines.
- Developed educational games, promoting cognitive skills and social interaction among children.
- Maintained open communication with parents regarding children's progress and behavior.
- Implemented hygiene protocols, fostering a clean and healthy environment for children.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Aided in visual merchandising efforts, setting up displays to attract customer attention effectively.
- Developed knowledge of product features and benefits to assist in answering customer inquiries confidently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed transactions efficiently, ensuring accuracy in order fulfillment and payment processing.
- Learned company policies and procedures to provide informed support to customers effectively.
Retail Reset Merchandiser
Acosta Retail Services
09.2023 - 04.2024
- Executed product resets according to planograms, ensuring compliance with brand standards and guidelines.
- Collaborated with store management to optimize merchandise placement for improved customer engagement.
- Assist new team members on reset procedures, enhancing team efficiency and operational consistency.
Veteran Comprehensive Caregiver PCAFC
United Veterans Assistance
06.2021 - 05.2023
- Provide comprehensive caregiving support for a veteran, including assisting with activities of daily living,
- Medication management with emotional support, ensuring overall well-being and quality of life
- Collaborate with interdisciplinary teams to develop and implement personalized care plans for the veteran.
- Provide wound care service daily carefully following the instructions given by medical staff.
- Report any health concerns immediately so upcoming appointments cover the patient’s changing needs for high-quality, care standards.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Retail Coverage Merchandiser
Acosta Retail Services
09.2019 - 09.2020
- Responsible for checking and maintaining distribution and display of products.
- Performing audits, collecting, and reporting data from each store with company assigned device.
- Follow store procedures and policies, complete assignments in an efficient and timely manner.
- Ensure compliance and integrity with modular schematics, maintain and create new tags for shelves as needed.
- Communicate with all levels of management, building professional relationships.
Merchandiser
SAS Retail Services
04.2019 - 09.2019
- My responsibilities within the company were to participate in team tasks onsite with clients, using my ability to read and set planograms.
- Follow company policies, procedures, and position responsibilities,
- Perform inventory audits upon request.
- Maintain accurate records, greet customers, and direct to requested products.
Education
Some college - Computer Science
Pima Community College
Tucson, AZTimeline
Child Care Provider
Parents Of Children
04.2024 - 09.2025
Retail Reset Merchandiser
Acosta Retail Services
09.2023 - 04.2024
Veteran Comprehensive Caregiver PCAFC
United Veterans Assistance
06.2021 - 05.2023
Retail Coverage Merchandiser
Acosta Retail Services
09.2019 - 09.2020
Merchandiser
SAS Retail Services
04.2019 - 09.2019
Some college - Computer Science
Pima Community College
Skills
Interdisciplinary Collaboration (2 years)
- Veteran support services(2years)
- Health monitoring (2 years)
- Time management
- Customer service
- Critical thinking
- Active listening
- Data entry
- Reliable and punctual
- Pricing and shelf labeling
- Visual merchandising
- Pricing and signage updates