Professional Customer Service Representative.
Open To Work
Melissa Wills
Sweetwater,TX
Summary
Dedicated and customer-focused Customer Service Representative with over 10 years of experience delivering exceptional interpersonal communication and support. Renowned for a strong passion for resolving customer concerns while adhering to store procedures and policies. Expertise in performing audits, collecting data, utilizing company-assigned devices to maintain accuracy in timely reporting. Proven track record of building customer relationships, consistently exceeding service expectations, and effectively managing multiple priorities with a positive attitude and commitment to team success.
Overview
7
7
9
9
Office Manager
Work History
Child Caregiver
Parents Of Children
04.2024 - 09.2025
- Supervised children's activities, ensuring safety and engagement throughout daily routines.
- Developed educational games, promoting cognitive skills and social interaction among children.
- Maintained open communication with parents regarding children's progress and behavior.
- Implemented hygiene protocols, fostering a clean and healthy environment for children.
Retail Reset Merchandiser
Acosta Retail Services
09.2023 - 04.2024
- Executed product resets according to planograms, ensuring compliance with brand standards and guidelines.
- Collaborated with store management to optimize merchandise placement for improved customer engagement.
- Assist new team members on reset procedures, enhancing team efficiency and operational consistency.
Veteran Comprehensive Caregiver PCAFC
United Veterans Assistance
06.2021 - 05.2023
- Provide comprehensive caregiving support for a veteran, including assisting with activities of daily living,
- Medication management with emotional support, ensuring overall well-being and quality of life
- Collaborate with interdisciplinary teams to develop and implement personalized care plans for the veteran.
- Provide wound care service daily carefully following the instructions given by medical staff.
- Report any health concerns immediately so upcoming appointments cover the patient’s changing needs for high-quality, care standards.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Retail Coverage Merchandiser
Acosta Retail Services
09.2019 - 09.2020
- Responsible for checking and maintaining distribution and display of products.
- Performing audits, collecting, and reporting data from each store with company assigned device.
- Follow store procedures and policies, complete assignments in an efficient and timely manner.
- Ensure compliance and integrity with modular schematics, maintain and create new tags for shelves as needed.
- Communicate with all levels of management, building professional relationships.
Merchandiser
SAS Retail Services
04.2019 - 09.2019
- My responsibilities within the company were to participate in team tasks onsite with clients, using my ability to read and set planograms.
- Follow company policies, procedures, and position responsibilities,
- Perform inventory audits upon request.
- Maintain accurate records, greet customers, and direct to requested products.
Education
Some college - Computer Science
Pima Community College
Tucson, AZTimeline
Child Caregiver
Parents Of Children
04.2024 - 09.2025
Retail Reset Merchandiser
Acosta Retail Services
09.2023 - 04.2024
Veteran Comprehensive Caregiver PCAFC
United Veterans Assistance
06.2021 - 05.2023
Retail Coverage Merchandiser
Acosta Retail Services
09.2019 - 09.2020
Merchandiser
SAS Retail Services
04.2019 - 09.2019
Some college - Computer Science
Pima Community College
Skills
Interdisciplinary Collaboration (2 years)
- Veteran support services(2years)
- Health monitoring (2 years)
- Time management
- Customer service
- Critical thinking
- Active listening
- Data entry
- Reliable and punctual
- Pricing and shelf labeling
- Visual merchandising
- Pricing and signage updates
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSimilar Profiles
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