Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Melissa Wilson

Phoenix,AZ

Summary

Friendly and organized with great interpersonal skills and positive, upbeat approach. Have knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Committed to providing a welcoming environment and ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

Receptionist

Southwest Behavioral & Health Services
11.2023 - Current

.

  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Resolved client inquiries professionally, fostering positive relationships with service users.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Line Cook

Burger King
09.2016 - 02.2017
  • Prepared and assembled food items according to standardized recipes and procedures.
  • Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
  • Monitored inventory levels and communicated needs for supplies to ensure uninterrupted kitchen operations.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

GED -

Metropolitan Community College
Kansas City, MO

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Calm demeanor
  • Positive and professional

Timeline

Receptionist

Southwest Behavioral & Health Services
11.2023 - Current

Line Cook

Burger King
09.2016 - 02.2017

GED -

Metropolitan Community College
Melissa Wilson