Melissa Windham
Melbourne,FL
Summary
Patient-oriented Nurse with 10 years of diverse experience in critical patient care, hospital supervision and case management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills. Team player with willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Transfer Access RN Case Manager
Health First, Inc
08.2019 - Current
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Assisted in the development of policies and procedures that improved the efficiency of case management processes within the organization.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Interim Manager - Transfer Access Center
Health First, Inc
04.2023 - 11.2023
- Interim position to help department during a leadership vacancy.
- Increased employee engagement by fostering a positive work environment, encouraging open communication, and professional development opportunities.
- Delivered significant cost savings through the implementation of lean processes and continuous improvement initiatives.
- Boosted productivity levels through efficient resource allocation and workflow optimization.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Patient Flow Administrator
Health First, Inc
07.2017 - 08.2019
- Site administrator for 4 hospitals, including a level 2 trauma center.
- Coordinated disaster response efforts during emergency situations, demonstrating strong crisis management skills and decisive leadership abilities under pressure.
- Managed daily operations of the nursing unit, ensuring adequate staffing levels and maintaining a safe working environment for all employees.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Developed and supported comprehensive case management plans to decrease length of stay.
- Optimized facility usage by overseeing space planning initiatives, resulting in increased capacity for patients and services.
- Provided leadership, guidance and support to staff members.
Registered Nurse, Intensive Care Unit
Health First, Inc
09.2014 - 07.2017
- ICU Nurse for various intensive care units within a four hospital system, including a level 2 trauma center.
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Member of the Rapid Response Team for hospital crisis management.
- Demonstrated advanced critical thinking skills while managing complex clinical situations in critically ill patients.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- ACLS, BLS, NIH, CRRT certified.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL2016
Associate of Science - Nursing
Brevard Community College
Palm Bay, FL08.2014
Skills
- Utilization review
- Clinical assessment
- Case Management
- Regulatory Compliance
- Electronic Recordkeeping
- Critical Thinking
- Accurate Documentation
- Microsoft Office
- Critical Care Expertise
Timeline
Interim Manager - Transfer Access Center
Health First, Inc
04.2023 - 11.2023
Transfer Access RN Case Manager
Health First, Inc
08.2019 - Current
Patient Flow Administrator
Health First, Inc
07.2017 - 08.2019
Registered Nurse, Intensive Care Unit
Health First, Inc
09.2014 - 07.2017
Bachelor of Science - Nursing
University of Central Florida
Associate of Science - Nursing
Brevard Community College
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