Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Winslow

Monroe

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Project Safety Coordinator

Steel Dreams Customs
  • Coordinated safety training programs for staff to enhance compliance with company standards.
  • Conducted regular site inspections to identify hazards and ensure adherence to safety protocols.
  • Developed and maintained safety documentation to support regulatory compliance and operational integrity.
  • Facilitated communication between teams regarding safety updates and best practices.
  • Monitored the use of personal protective equipment to promote a safe working environment.

Client Service Coordinator

Central Dispatch Staffing
  • Coordinated client communications to enhance service delivery and satisfaction.
  • Managed scheduling for client appointments, optimizing resource allocation and efficiency.
  • Assisted in resolving client inquiries, providing timely and accurate information.
  • Contributed to a positive team environment by actively participating in weekly teams meetings and sharing innovative ideas

Emergency Roadside Dispatcher

Larry Campbell’s Towing and Recovery, Charlotte, NC
  • Monitored incoming calls for emergency roadside assistance requests, ensuring prompt and efficient response times.
  • Coordinated service dispatching for multiple locations, optimizing route management to reduce wait times.
  • Provided exceptional customer support by communicating clearly with distressed motorists and assessing their needs.
  • Utilized GPS and mapping software to accurately track service vehicles and manage deployment effectively.

CNA I

Union County Hospice
  • Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
  • Monitored vital signs, reporting changes to nursing staff for timely interventions.
  • Maintained clean and safe patient environments, adhering to infection control protocols.
  • Assisted in transferring patients safely using proper techniques and equipment.
  • Collaborated with healthcare team members to develop individualized patient care plans.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Flight Attendant

Piedmont Airlines
01.2025 - Current

Attendant to passengers and provided a high level of of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and

inflight services


Maintained all emergency equipment to ensure safety by verifying that the fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked , and all items are secured and easily located


Prepare the aircraft for takeoff and landing following standard procedures, such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations


Assist passengers in an emergency situation by announcing and/ or demonstrate the use of seat belts, flotation devices, oxygen mask, and emergency exits


Education

High School Diploma -

North Carolina State Board of Community College
Raleigh, NC

Skills

  • Excellent Customer service
  • Time Management
  • Problem Solving
  • Strong Communication
  • Ability to remain calm and efficient in stressful situations
  • First Aid/ CPR Experience
  • Flexibility adapting to unexpected changes, such as weather and schedule adjustments
  • Team Oriented "One Crew" cooperating and working effectively with all crew members and leadership to build customer loyalty

Certification

  • CNA - Certified Nursing Assistant

Timeline

Flight Attendant

Piedmont Airlines
01.2025 - Current

Project Safety Coordinator

Steel Dreams Customs

Client Service Coordinator

Central Dispatch Staffing

Emergency Roadside Dispatcher

Larry Campbell’s Towing and Recovery, Charlotte, NC

CNA I

Union County Hospice

High School Diploma -

North Carolina State Board of Community College
Melissa Winslow