MELISSA WINSTON
Wingate,NC
Summary
Skilled team player with a background in Accounts Receivable as well as Customer Service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Relationship Banker
First National Bank Of Pennsylvania
08.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Realtor
EXp Realty, LLC
07.2021 - 08.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
Cash Application Associate
Accounting Principals
11.2019 - 10.2020
- Responded to inbound inquiries regarding accounts and payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Maintained accurate records of customer payments.
- Researched and rectified unapplied cash items.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Accounts Receivable Clerk
MKB Plumbing
02.2019 - 08.2019
- Accepted, and processed customer payments in cash, credit cards and checks.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Fulfilled administrative duties, including: completing and filing paperwork, and setting appointments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Initiated collections proceedings for past due accounts.
- Managed billing for past due accounts.
Hairstylist / Owner Operator
M.J. Hair Studio
10.2015 - 02.2019
- Greeted customers and offered them assistance where possible.
- Cut and style hair based on customers instructions.
- Keep workstation clean at all times and properly sanitize tools after each use.
- Schedule appointments, allowing enough time for each client to get adequate attention.
- Shape eyebrows with tweezers and or wax.
- Provided hair color services.
- Accepted and process customer payments.
- Business bookkeeping via QuickBooks.
- Managed day-to-day business operations.
Hairstylist
Studio U Salon & Spa
09.2012 - 10.2015
- Followed trends in hairstyles, fashion and makeup to better serve needs of customers of all ages.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work station clean, neat and presentable with regularly sanitized tools.
- Provided hair color services.
- Shaped eyebrows with tweezers and or wax.
- Cut and style hair based on customers instructions.
Salon Manager / Hairstylist
Great Clips
05.1999 - 05.2013
- Cut and style hair based on customers instructions.
- Demonstrate hair care products to customers to make sale.
- Keep workstation clean at all times and properly sanitize tools after each use.
- Supervise new hires until they feel comfortable to work independently.
- Held meetings with employees weekly to discuss goals to be met.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
Education
High School Diploma -
East Lincoln High School
Denver, NC06.1999
Skills
- Attention to detail
- Customer Service
- Excellent communication skills
- Notary Public
- Payment application
- Excel, Microsoft word
- Management skills
- Cash Handling
- Banking
- Sales Expertise
- Banking Operations Knowledge
Certification
- Medical Office Administration
Licenses
- Cosmetology
- North Carolina Real Estate
- South Carolina Real Estate
Timeline
Relationship Banker
First National Bank Of Pennsylvania
08.2022 - Current
Realtor
EXp Realty, LLC
07.2021 - 08.2022
Cash Application Associate
Accounting Principals
11.2019 - 10.2020
Accounts Receivable Clerk
MKB Plumbing
02.2019 - 08.2019
Hairstylist / Owner Operator
M.J. Hair Studio
10.2015 - 02.2019
Hairstylist
Studio U Salon & Spa
09.2012 - 10.2015
Salon Manager / Hairstylist
Great Clips
05.1999 - 05.2013
High School Diploma -
East Lincoln High School