MELISSA WINTER
Fort Bragg,NC
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
PT Sales Associate
General Nutrition Centers
10.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Maintained exceptional store goals at the platinum level.
- Managed returns, exchanges and refunds in accordance with store policy.
HOA Manager
Cobalt Real Estate Management
02.2024 - 09.2024
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
Property Management Assistant
M.Shapiro Real Estate Management Grp.
08.2023 - 02.2024
- Executed all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
- Achieved substantial increase in tenant retention for manufactured properties by 95%, continuously generating leads with multi-pronged strategies
- Managed all property records, including tenant files, financial accounts, and maintenance histories
- Communicated competitive activity to influence marketing plans and tactics, Increasing Vacancy by 65% in 1st 90 days of employment while converting 98% of inquiries into site tours using highly persuasive communication style and expert knowledge.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
Leasing Consultant
Corvias Property Management Co.
12.2022 - 08.2023
- Executed policy for resident compliance with renters' insurance policy to obtain 100% compliance
- Engaged community members through special events and one-on-one support increasing resident retention by 16%
- Bolstered resident retention by 10% through renewal programs and community events
- Scheduled maintenance and repairs for properties as required increasing tenant satisfaction by 28%.
Property Maintenance Supervisor
Winn Company Property Management Co
12.2019 - 11.2022
- Minimized workplace hazards and accidents by 18% through continuous monitoring and training initiatives
- Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments
Call Center Team Lead
Vicky Virtual
02.2013 - 09.2018
- Developed and Oversaw a team of 12+ agents to improve call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
PT Sales Associate
General Nutrition Centers
02.2011 - 08.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Certificate of Veterinary Technology - Veterinary Medicine - Animal Science
Animal Behavioral College
Santa Clarita, CA04.2014
Bachelor of Science (B.S.) - Athletic Training/Physical Therapy - Athletic Training
University of Arizona
Tucson, AZ05.2010
Skills
- Workflow Optimization
- Database Management
- Quality Assurance
- Microsoft Office Suite
- Client Relations
- Highly Organized
- Recruiting
- Time Management
- Legal Compliance
- Insurance management
- Meeting facilitation
- Vendor relationship development
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
Accomplishments
- Supervised team of 12 to 25 staff members.
- Documented and resolved multiple complex issues which led to both client ant customer retention.
- Used Microsoft Excel to develop inventory and productivity tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
PT Sales Associate
General Nutrition Centers
10.2024 - Current
HOA Manager
Cobalt Real Estate Management
02.2024 - 09.2024
Property Management Assistant
M.Shapiro Real Estate Management Grp.
08.2023 - 02.2024
Leasing Consultant
Corvias Property Management Co.
12.2022 - 08.2023
Property Maintenance Supervisor
Winn Company Property Management Co
12.2019 - 11.2022
Call Center Team Lead
Vicky Virtual
02.2013 - 09.2018
PT Sales Associate
General Nutrition Centers
02.2011 - 08.2012
Certificate of Veterinary Technology - Veterinary Medicine - Animal Science
Animal Behavioral College
Bachelor of Science (B.S.) - Athletic Training/Physical Therapy - Athletic Training
University of Arizona
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