Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Wirsing

Baxter

Summary

Experienced with case management, ensuring compliance and client satisfaction. Utilizes analytical thinking and strategic planning to handle complex scenarios. Track record of effective communication and conflict resolution, driving positive outcomes.

Overview

28
28
years of professional experience

Work History

Case Officer

UCHRA
01.2024 - Current
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Supervised offenders to reduce risk to community.
  • Developed strong relationships with clients, fostering trust and rapport for better outcomes in case management.
  • Maintained records, ensuring accurate documentation and easy retrieval of essential information.
  • Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Recorded case notes from daily classes
  • Supervise volunteer activities for community service projects.
  • Helped clients navigate and access needed resources.
  • Kept case files updated, accurate and aligned with requirements.
  • Assisted clients with obtaining housing, employment and support resources.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Maintained accurate records of probationers'' progress, ensuring timely updates to relevant stakeholders.

Deputy Sheriff

Los Angeles Sheriff's Department
01.2007 - 11.2016
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Reviewed and updated departmental policies, aligning procedures with current legal standards and best practices.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.

Courtroom Clerk

Los Angeles Superior Court
09.2000 - 01.2007
  • Maintained organized filing systems for easy retrieval of case files and supporting documentation.
  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Increased court efficiency by processing legal documents and maintaining accurate case records.
  • Managed confidential information securely, upholding the integrity of the court system.
  • Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Prepared court orders and judgments for signature.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Trained new clerks on court procedures, elevating overall departmental knowledge and performance.
  • Processed legal documents to uphold court operational standards.
  • Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
  • Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.

Hotel Front Desk Supervisor

Elite Western Inn and Suites
01.1997 - 08.2000
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
  • Collected room deposits, fees, and payments.

Education

POST - Law Enforcement

East Los Angeles College
Monterey Park, CA
05-2007

Skills

  • Highly effective communication
  • Case information confidentiality
  • Confidentiality
  • Interpersonal and written communication
  • Case file documentation
  • Time management
  • Attention to detail
  • Reliability
  • Organizational skills
  • Interview techniques

Languages

Spanish
Limited Working

Timeline

Case Officer

UCHRA
01.2024 - Current

Deputy Sheriff

Los Angeles Sheriff's Department
01.2007 - 11.2016

Courtroom Clerk

Los Angeles Superior Court
09.2000 - 01.2007

Hotel Front Desk Supervisor

Elite Western Inn and Suites
01.1997 - 08.2000

POST - Law Enforcement

East Los Angeles College

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Melissa Wirsing