Melissa Wise
Ft. Pierce,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Legal Receptionist
Gary Law Group
Stuart, Florida
04.2002 - Current
- Worked with litigation management software systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Scheduled and made appointments for 18 attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Executed time sheet reconciliation and created monthly announcements.
- Scheduled and made appointments for 12 attorneys.
Body Shop Assistant Manager
Sunrise Ford
Fort Pierce, Florida
03.1998 - 10.2001
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness to increase productivity and quality control.
Insurance Coordinator
Liberty Medical
Port St. Lucie, Florida
02.1997 - 03.1998
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage.
- Managed over 50 customer calls per day to increase productivity.
- Filed and tracked insurance claims and communicated claims status to patients
Education
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05.1989
Skills
- Switchboard operation
- Case Files Organization
- Legal Document Preparation
- Adobe Acrobat
- Office Supplies and Inventory
- Legal Standards
- Accident Reports
- Client Applications Completion
- Departmental Support
- Records Management Systems
- Legal Databases
- Client Communication
Timeline
Legal Receptionist
Gary Law Group
04.2002 - Current
Body Shop Assistant Manager
Sunrise Ford
03.1998 - 10.2001
Insurance Coordinator
Liberty Medical
02.1997 - 03.1998
High School Diploma -
Fort Pierce Westwood High School
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