Melissa Wise
Milton
Summary
Relief Manager with proven success in staff training, enhancing customer satisfaction, and optimizing inventory management. Focused on maintaining operational compliance and monitoring performance to uphold service quality standards. Demonstrated ability to lead teams effectively and drive results in fast-paced environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Relief Manager
Waffle House Restaurant
Milton
09.2014 - Current
- Managed daily operations and enforced compliance with health and safety regulations.
- Oversaw staff scheduling to enhance labor efficiency during all shifts.
- Trained new employees on customer service and food preparation procedures.
- Coordinated inventory management to ensure adequate stock levels of supplies.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Enforced company policies and procedures to maintain a positive work environment.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Rock Star Grill Operator
Waffle House Restaurant
Milton
09.2014 - Current
- Operated grill equipment to cook food items according to restaurant standards.
- Maintained cleanliness of grill area and ensured safe food handling practices.
- Collaborated with kitchen staff to prepare meals efficiently during peak hours.
- Monitored cooking times and temperatures for optimal food quality and safety.
- Assisted in training new employees on grilling techniques and safety protocols.
- Resolved customer inquiries regarding menu items and cooking methods promptly.
- Followed Waffle House recipes to ensure consistency in food presentation and taste.
- Kept work area clean and organized throughout shift.
- Maintained cleanliness and organization of line workstations.
- Resolved customer complaints promptly and professionally.
- Distributed prepared food to servers.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Stocked refrigerators with fresh ingredients.
- Operated cash registers to take payments from customers.
- Assisted customers with ordering decisions when necessary.
- Checked temperature of grill to ensure food safety.
- Prepared ingredients for menu items by cutting meats, vegetables, or other foods.
Sales Associate
Target
Pace
10.2015 - 01.2016
- Assisted customers with product selection and inquiries.
- Maintained an organized and visually appealing sales floor.
- Collaborated with team members to ensure stock levels met customer demand.
- Handled product returns and exchanges according to store policies.
- Engaged customers by providing exceptional service and support.
- Participated in promotional events to drive customer interest and sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Milton High
Milton, FL05-2014
Skills
- Staff training
- Inventory management
- Customer satisfaction
- Operational compliance
- Performance monitoring
- Customer relationship management
- Problem solving
- Conflict resolution
- Cross-functional team management
- Coaching and mentoring
- Employee onboarding
Timeline
Sales Associate
Target
10.2015 - 01.2016
Relief Manager
Waffle House Restaurant
09.2014 - Current
Rock Star Grill Operator
Waffle House Restaurant
09.2014 - Current
High School Diploma -
Milton High