Melissa Wiseman
Sumter,SC
Summary
Dedicated hospitality industry professional with a 20 year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Photographer/Owner
Melissa Wiseman Photography
03.2013 - 06.2020
- Managed day-to-day business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
Unit Manager
Waffle House
04.2007 - 11.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Prepared multiple food orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Bartender/Key Hourly Manager
Applebee's
01.2004 - 04.2007
- Served high customer volumes during special events, nights, and weekends.
- Performed opening duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Planned and coordinated Pancake Breakfast fundraising events to support the local community.
Education
High School Diploma -
Sumter High School
Sumter, SC06.1997
Skills
- Problem-Solving Ability
- Managing Multiple Tasks
- Labor and Food Cost Control
- Hospitality Service Expertise
- Food Preparation and Safety
- Kitchen Equipment Operation
- POS Terminal Operation
- Supply Ordering and Management
- Production Preparation
Timeline
Photographer/Owner
Melissa Wiseman Photography
03.2013 - 06.2020
Unit Manager
Waffle House
04.2007 - 11.2013
Bartender/Key Hourly Manager
Applebee's
01.2004 - 04.2007
High School Diploma -
Sumter High School