Melissa Wishecoby
Franklin Park,IL
Summary
Dynamic and results-oriented professional with extensive experience in program leadership and operations oversight. Excelled in fostering partnerships, advancing policy improvements, and managing budgets effectively. Demonstrates exceptional problem-solving abilities and relationship-building skills, ensuring impactful support and development in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Program Director
Stairway to Freedom Assisted Living
01.2015 - Current
- Evaluated resident progress regularly, adjusting case management plans as needed to better address individual needs.
- Coordinated with external agencies for seamless delivery of services such as substance abuse counseling or mental health treatment.
- Provided ongoing direction and leadership for program management.
- Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
- Managed budgetary responsibilities, ensuring cost-effective allocation of resources while maintaining quality care for residents.
- Promoted a culture of respect and accountability within the facility, fostering an environment conducive to personal growth and rehabilitation for all residents.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Provided crisis intervention services when necessary, offering immediate support during challenging situations involving residents.
- Served as a trusted advocate for vulnerable populations including elderly individuals or those living with chronic conditions, striving to ensure their healthcare needs were met effectively and compassionately.
- Managed financial aspects of the housing operations including budgeting, expense tracking, billing, and revenue collection from residents or insurance providers.
Executive Assistant
Flashdrive Mobile Phlebotomy
03.2019 - 02.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Recovery Support Specialist
A Path to Recovery Foundation
09.2021 - Current
- Promoted an environment of mutual respect and empathy within group sessions, creating a safe space conducive to honest sharing and personal growth among participants engaged in recovery support activities.
- Enhanced client well-being by providing emotional support and implementing individualized recovery plans.
- Advocated on behalf of clients when necessary, ensuring access to essential services and assistance required for sustained progress in their recovery journey.
- Evaluated individual strengths and challenges to identify appropriate interventions best suited for each client''s unique situation, maximizing the likelihood of recovery success.
- Offered guidance on community resources available to clients, including housing options, employment opportunities, educational programs, or additional treatment services as needed.
- Implemented motivational interviewing techniques to encourage active engagement in the recovery process by helping clients identify barriers or obstacles hindering progress toward their goals.
Education
Business Administration And Management
Robert Morris University
Chicago, ILSkills
- Organized multi-tasker
- Strong problem solver
- Operations oversight
- Budgeting and financial management
- Relationship building
- Program leadership
- Partnership development
- Policy and procedure improvements
- Training and development
- Executive support
Timeline
Recovery Support Specialist
A Path to Recovery Foundation
09.2021 - Current
Executive Assistant
Flashdrive Mobile Phlebotomy
03.2019 - 02.2023
Program Director
Stairway to Freedom Assisted Living
01.2015 - Current
Business Administration And Management
Robert Morris University
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