Melissa Wisniewski
San Tan Valley
Summary
Multi-talented "Customer Comes First" mentality, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skilled multi-tasker, poised to advance professionally by leveraging knowledge of The Automotive Industry and 20+ years of experience. Expert in record keeping, customer relations and open communication. Quick learner always looking to improve.
Overview
10
10
years of professional experience
Work History
Automotive Garnishment Coordinator
Fasttrack Legal Asset Recovery
2021.07 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Responsible for all incoming payments from multiple clients.
- Manage and prepare all court documents (default judgments, garnishment documents among many others)
- Input data into spreadsheets and databases.
- Answered and managed all incoming and outgoing calls while recording accurate messages for distribution to office staff.
Bookkeeping Assistant
Big O Tires
2019.07 - 2021.05
- Managed invoices, payments and deposits, maintaining accurate expenditure records for a multi million dollar company.
- Maintained inventory of office supplies and placed orders.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Generated financial reports and summaries for management review.
Automotive Secretary
Wieland Automotive
2016.08 - 2020.06
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Supervised and scheduled Service providing excellent customer service to callers requiring assistance for appointments and vehicle issues.
- Worked with customers to understand requirements and provide exceptional automotive service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shift Supervisor
Starbucks
2014.03 - 2016.09
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied security, safety and loss prevention strategies during shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Worked with team members to improve performance and implement training updates.
- Completed store opening and closing procedures, including setting up registers and checking products.
Education
High School Diploma - undefined
Attica Senior High School
Attica, NY1997
Skills
- Automotive technology expertise
- Proper refund verification
- Product upselling
- Point of sale knowledge
- Inventory management
- Identification checks
- Money handling
- Credit card processing
- Drawer management
- Cash register operations
- Stocking and replenishing
- Cash drawer management
- Payment collection
- Customer assistance
- Computer proficiency
- Records maintenance
- Heavy lifting
- Order taking
- Product and service sales
- Reports and documents
- Complaint resolution
- Personnel training and development
- Exceptional telephone etiquette
- Microsoft Outlook, Word and Excel, Macbook
- Adherence to high customer service standards
- Skilled trainer
Timeline
Automotive Garnishment Coordinator
Fasttrack Legal Asset Recovery
2021.07 - Current
Bookkeeping Assistant
Big O Tires
2019.07 - 2021.05
Automotive Secretary
Wieland Automotive
2016.08 - 2020.06
Shift Supervisor
Starbucks
2014.03 - 2016.09
High School Diploma - undefined
Attica Senior High School
Similar Profiles
Thomas PrinceThomas Prince
National Sales Director at Millennium Asset Recovery SolutionsNational Sales Director at Millennium Asset Recovery Solutions
Crystal MillerCrystal Miller
Office Manager at Colorado Asset Recovery SpecialistsOffice Manager at Colorado Asset Recovery Specialists
RANDILYNN BROWNRANDILYNN BROWN
Customer Service Representative at Associates Asset RecoveryCustomer Service Representative at Associates Asset Recovery