Recruiting Specialist
MELISSA WITTY
Connexus Inc.
Killeen,TX
1
Language
1
Certification
17
years of professional experience
Customer-centric professional with over 10 years in customer support, retail, food service, and administration. Expertise in managing high-volume interactions, resolving issues, and enhancing client relationships. Demonstrates strong problem-solving skills and effective team leadership, ensuring optimal customer satisfaction and operational efficiency.
Work History
Freelance Cinematographer/ Editor
1 Year 3 Months- Independently manage video projects from concept and pre-production through filming, editing, and final delivery.
- Collaborated with clients to develop creative concepts that effectively aligned with their vision and brand objectives.
- Operate cameras, lighting, audio, and production equipment to capture professional-quality footage.
- Edit and enhance footage using professional video-editing techniques, including cutting, transitions, color correction, audio mixing, graphics, and effects.
- Produce content for social media, marketing campaigns, businesses, events, promotional materials, and personal projects.
- Managed project timelines, client communications, revisions, and file organization to ensure timely delivery of final products.
- Troubleshot production and editing challenges to maintain quality standards while consistently meeting deadlines.
- Apply strong creative, technical, organizational, and problem-solving skills throughout the production process.
Recruiting Specialist
1 Year 10 Months- Managed the full-cycle recruitment process, including sourcing, screening, interviewing, and evaluating candidates to identify qualified talent for open positions.
- Coordinated interviews, communicated with applicants and hiring managers, and maintained candidate records to support hiring decisions and ensure timely placement of qualified candidates. Utilized applicant tracking systems (ATS), job boards, and recruitment platforms to attract talent and build candidate pipelines while enhancing candidate experience and meeting hiring goals.
- Handled inbound calls from UHC members, providing professional customer support while addressing inquiries and resolving service issues to ensure customer satisfaction.
- Addressed customer inquiries, resolved service issues, and worked to ensure customer satisfaction.
- Managed a high volume of calls and emails while meeting response-time and resolution expectations.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Investigated complex customer complaints to identify root causes and provide effective solutions, enhancing overall customer experience.
Customer Service Representative
2 Years 9 Months- Provided customer support to Comcast customers by efficiently handling inbound calls and addressing their needs.
- Resolved billing and account inquiries to ensure customer understanding and satisfaction.
- Addressed billing and account inquiries to ensure clarity and customer satisfaction.
- Troubleshooting cable, internet, and service-related issues.
- Assisted customers with account updates, service changes, payment questions, and technical concerns, maintaining professionalism to deliver a positive customer experience.
- Utilized customer service systems to document interactions, resolve issues efficiently, meet performance goals, and ensure customer satisfaction while following company policies and quality standards.
Shift Manager
1 Year 2 Months- Led and supported team of 20 employees, ensuring adherence to customer-service standards.
- Resolved escalated customer complaints and service issues to support customer satisfaction and retention.
- Implemented customer-service initiatives that increased customer satisfaction scores by 50%.
- Collaborated with management to develop strategies that aligned with sales and revenue goals.
- Worked with management to develop strategies supporting sales and revenue goals.
- Managed inventory and supported efficient daily store operations.
- Ensured compliance with company policies, procedures, and safety standards.
- Managed recruitment process, including sourcing, interviewing, and onboarding new team members to build an effective team.
Server/Waiter
3 Years 10 Months- Provided attentive customer service by greeting and seating guests, taking orders, and delivering food and beverages.
- Guided customers in menu selections by clearly explaining items, ingredients, and specials to enhance dining experience.
- Managed multiple tables during busy periods while maintaining attention to detail.
- Oversaw multiple tables during busy periods, ensuring timely service and attention to detail for all guests.
- Processed cash and POS transactions accurately.
- Maintained clean and organized customer service areas.
- Proposed strategies for streamlining order-taking and improving overall restaurant efficiency.
Education
Bachelor's Degree - Digital Cinematography
High School Diploma
Skills
Entrepreneurial Skills
Client support
Client Relations
Retail Sales
Cashiering
Upselling
Technical Support
Computer Skills
Administrative Support
Data Entry
Video Editing
Adobe Creative Suite
Photography
Supervising
Accomplishments
- Achieved invitation and enrollment to NSCS (National Society for Collegiate Scholars) by completing exceptional academics with accuracy and efficiency in 2023.
Certification
- ServSafe
- Food Handler Certification
ADDITIONAL INFORMATION
Authorized to work in the United States for any employer.
Personal Information
- Title: CUSTOMER SERVICE SPECIALIST | CLIENT RELATIONS | CUSTOMER SUPPORT
- Work Permit: Authorized to work in the United States for any employer.
Languages
English
Full Professional
Timeline
Freelance Cinematographer/ Editor
2025.08 - CurrentRead More
Recruiting Specialist
Connexus Inc.
2021.08 - 2023.06Read More
Customer Service Representative
Teleperformance
2017.01 - 2019.10Read More
Shift Manager
Pizza Hut
2014.06 - 2015.08Read More
Server/Waiter
Denny's Restaurant
2009.08 - 2013.06Read More
Monarch High School
High School Diploma
Read More
Full Sail University
Bachelor's Degree from Digital Cinematography
Read More