Melissa Wix

Self promotion, website building, project managing, finances, job bidding site, communications via internet, phone & in person sales & all labor involved building a very successful cleaning service that is based on customer needs and satisfaction.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Generated revenues yearly and effectively capitalized on industry growth.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Founded and managed a deep cleaning business, growing revenue to $78,000 in first year.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.