Melissa Wofford

Christians Health Services

10.2012 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Entered and processed patients' prescriptions into internal system.
Counted, measured and compounded medications following standard procedures.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Resolved third-party billing, computer system and customer service issues.