Melissa Wojtowicz
Pittsburgh,PA
Summary
Creative professional with hands-on experience in managing hair styling needs for diverse clientele. Skilled in maintaining updated knowledge of styles, hair care products, and emerging trends within the beauty industry. Noted for creative flair, technical skill, and strong ability to build rapport with customers to understand unique style preferences. Previous work history demonstrates positive impact on customer satisfaction and retention through top-notch service delivery.
Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business.
Creative Hairdresser known for high productivity and efficient task completion. Specialize in modern cutting techniques, color theory application, and personalized styling advice. Excel in communication, adaptability, and client satisfaction by listening closely to needs and applying professional judgment for stunning results.
Overview
40
40
years of professional experience
Work History
Hairdresser
Head Turner's
Pittsburgh, Pennsylvania
07.2024 - 02.2025
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Developed new styles and techniques.
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Combed, brushed and sprayed hair to set style.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Shampooed, conditioned and dried hair and scalp.
- Greeted customers, answered phones and booked appointments.
- Used curlers, rollers and curling irons to press and curl hair.
- Performed various spa services including scalp massage, deep conditioning treatment and facial waxing.
- Developed relationships with regular clients by providing excellent customer service.
- Shampooed, conditioned and blow-dried client's hair.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Followed updated techniques to color and treat hair and produce consistent results.
- Kept notes listing preferences and services provided to clients for quick reference.
- Cut, trimmed and shaped hair
- using clippers and scissors.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Advised clients on how to maintain their hairstyles at home between visits.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Evaluated client's hair and physical features to determine style and cut plans.
- Provided consultations to discuss hairstyle options for clients.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Analyzed hair texture and condition before recommending appropriate styling methods.
Senior Hairdresser
Michael 's Hair Creations
Pittsburgh , Pennsylvania
01.1990 - 09.2007
- Evaluated client's hair and physical features to determine style and cut plans.
- Updated and maintained customer information records and beauty services provided.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Provided advice on how best to manage different types of hair texture including thick, thinning or damaged hair.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Educated clients on proper at-home hair care routines to maintain their style between appointments.
- Assisted with training of junior hairdressers and provided guidance in customer service techniques.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Scheduled appointments for customers using internal software system.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Helped build relationships with new customers by providing exceptional customer service.
- Organized appointments, managed client records and maintained salon inventory.
- Utilized advanced coloring techniques to achieve desired results for customers.
- Applied water or setting, straightening or waving solutions to hair.
- Kept up-to-date with industry trends through continuing education classes or attending trade shows.
- Ensured that all safety standards were adhered to while performing services.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Cut, trimmed and shaped hair or using clippers and scissors.
- Applied specialized treatments such as deep conditioning masks or hot oil treatments when necessary.
- Responded to customer inquiries by phone, email, and in person.
- Provided consultations to clients on hair styling options and hair care products.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Worked closely with other stylists within the salon to coordinate bookings and services.
- Developed new styles and techniques.
- Operated cash registers to receive payments from patrons.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Used curlers, rollers and curling irons to press and curl hair.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Cashier
Shop N Save Supermarket
Pittsburgh , Pennsylvania
06.1985 - 09.1987
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Discounted purchases by scanning and redeeming coupons.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Arts - Cosmotology
Pittsburgh Beauty Academy
Pittsburgh, PA12-1988
Cosmotology
South Highschool
Pittsburgh, PA06-1987
Skills
- Production leadership
- Precision cutting
- Chemical safety
- Scalp treatments
Additional Education/classes/ Volunteer
- Additional Education/Activities
- Family Care Connection
- Adolescent Behavior Classes
- Growing Educational classes
- Girl Scout Volunteer
- Youth Group Assistant
- PTA volunteer
- CCD volunteer with students
- Protecting God's Children class
- Clearances
- Mandated Reporter child abuse
- Mandated Reporter/ elderly
- Faith Formation leader
- Living Our strength class
- Unbound work shops
Timeline
Hairdresser
Head Turner's
07.2024 - 02.2025
Senior Hairdresser
Michael 's Hair Creations
01.1990 - 09.2007
Cashier
Shop N Save Supermarket
06.1985 - 09.1987
Associate of Arts - Cosmotology
Pittsburgh Beauty Academy
Cosmotology
South Highschool
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