Melissa Wolfe
Louisville,Kentucky
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
Steel Technologies
Louisville, Kentucky
01.2012 - 01.2023
- Develop a complete understanding of customer needs and expectations
- Manage customer orders from inception to payment
- Analyze customer forecast and usage to provide direction for raw material procurement
- Work with buyers to analyze customer inventory position and develop strategies to ensure adequate inventory
- Direct production facilities to convert raw material to finished product through order placement
- Assist production facilities in creating schedules to meet customer requirements
- Coordinate efforts with Logistics to build releases, fill truckload quantities and schedule material releases
- Manage claim entry and ensure disposition is provided to customer in timely manner
- Act as a liaison between the customer and AR to assist with collection issues
- Generate, maintain and analyze various reports and spreadsheets to provide direction and recommendations to other departments and to provide information to customers
- Maintain daily contact with customers, keep them apprised of all current issues and manage their needs.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
Inventory Specialist (Buyer- Purchasing)
Steel Technologies
Louisville, Kentucky
01.2010 - 01.2012
- Review inventory and mill statuses daily
- Provide thorough analysis of customers requirements and internal/external lead times, maintain balanced inventory to maximize turns, satisfy customer demands and enhance profit
- Review and drive resolution of slow moving and obsolete inventory
- Place/change purchase orders and set up new items as needed
- Analyze customer forecast information and approved vendors, examine profit margin and compare pricing to ensure maximum return
- Expedite orders based on activity and customer needs and develop coverage plans when primary vendor fails
- Effectively interact with and communicate with Vendors, Inside Sales, Outside Sales, Tech Services, Operations, Accounting and Management daily
- Was promoted to Inside Sales Manager.
Temporary Position/Warehouse Clerk
U.S. Department of Commerce, Census Bureau
Jeffersonville, Indiana
01.2008 - 01.2010
- Perform a variety of clerical duties in support of processing activities related to the 2010 Decennial Census
- Edit schedules: code single items or combinations of reported date, in relation to other items; review tabulation listings, match documents to listings, and make special hand tallies
- Manage delivery schedule for arrival of materials as related to projects
- Insure correct and timely movements of bins
- Deliver on time and keep in FIFO order
- Required successful completion of federal background check
- Received three recognition awards for outstanding service during my term.
Transportation Supervisor
Linens N Things Distribution Center
Shepherdsville, Kentucky
01.2004 - 01.2008
- Daily management and maintenance of delivery schedule for over 200 stores bases on transit and carrier availability
- Work as a liaison between the Corporate Office, Distribution Center Operations, Vendors, Carriers, Regional Operations Managers and Stores in communication of all issues, deliveries, cancels and late deliveries providing detailed reporting and 24/7 support to all
- Manage and hold accountable all Vendors and Carriers for JIT delivery and on time performance maintaining a 98% or better on time record
- Route and dispatch all LTL shipments
- Provide daily reporting of all inbound and outbound shipments and appointed delivery dates/times to each
- Manage and oversee switching and yard operations
- Provide daily yard reporting to all interested parties including the release of rail containers and reconciliation of rail containers to avoid detention
- Manage empty equipment pool for all carriers
- Worked closely with Loss Prevention regarding training, guidance and security issues
- Involved with special projects such as store inventories/blackout delivery periods, return to vendor projects, damaged receipt process, special deliveries for urgent ad freight, detention caused by stores at time of unload (reduced by 88%) as well as additional projects that may arise
- Achieved a performance appraisal review of “exceeds expectations” each year.
Education
Accounting And Business Management
Jefferson Community College
Louisville, KY05.1997
Skills
- Strong organizational, communication and problem-solving skills
- Detailed oriented, dependable and customer service focused
- Proficient in Microsoft Office- Excel, PowerPoint, Word, Outlook and Access Proficient in the use of AS400 system, WCS and SAP
- Account Management
- Cross-Functional Collaboration
- Customer Service Management
- Business Planning
- Sales Forecasting
- Sales Team Leadership
- Rapport Building
Professional References
- Pablo Sanmiguel, Steel Commodities, A.O. Smith Water Products, 615-792-6246
- Steve Smith, Outside Sales, Steel Technologies, 630-235-1762
- Ryan Ramey, Production Manager, Steel Technologies, 256-898-4646
- Don Cuculich, Dispatcher, Steel Transport, 312-656-8116
References
- Robin Wells, Alcoa Fastening Systems, 585-709-9341
- Audrey Scott, Retired, 502-797-5910
- Kristina Berry, Emerald Cove, 859-608-5954
Timeline
Inside Sales Representative
Steel Technologies
01.2012 - 01.2023
Inventory Specialist (Buyer- Purchasing)
Steel Technologies
01.2010 - 01.2012
Temporary Position/Warehouse Clerk
U.S. Department of Commerce, Census Bureau
01.2008 - 01.2010
Transportation Supervisor
Linens N Things Distribution Center
01.2004 - 01.2008
Accounting And Business Management
Jefferson Community College
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