Michael Wolk
Festus,MO
Summary
Experienced with auto body shop management, ensuring seamless operations and high-quality repairs. Utilizes strong leadership to motivate teams and meet customer expectations. Knowledge of industry standards and repair techniques to ensure top-tier results. Over twenty years of experience managing and leading employees.
Overview
23
23
years of professional experience
Work History
Auto Body Shop Manager
Dave Sinclair Buick Gmc Truck
05.2024 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Collaborated with marketing efforts to promote the auto body shop's services within the local community, driving increased foot traffic and business growth.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
Auto Body Shop Manager
Sapaugh GM Country
09.2011 - 05.2023
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Managed the daily operations of the body shop including hiring, training, scheduling and overseeing technicians.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
- Collaborated with marketing efforts to promote the auto body shop''s services within the local community, driving increased foot traffic and business growth.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
Auto Body Shop Estimator
Dave Sinclair Ford
09.2001 - 09.2011
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
Skills
- Work order management
- Employee scheduling
- Damage assessment
- Performance evaluations
- Cost control
- Industry networking
- Collision repair
- Shop maintenance
- Staff training and development
- Quality control
- Budgeting and financial management
- Personnel management
Timeline
Auto Body Shop Manager
Dave Sinclair Buick Gmc Truck
05.2024 - Current
Auto Body Shop Manager
Sapaugh GM Country
09.2011 - 05.2023
Auto Body Shop Estimator
Dave Sinclair Ford
09.2001 - 09.2011
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