Summary
Overview
Work History
Skills
Timeline
Generic

Melissa Wongus

Lynn,MA

Summary

Dynamic Assistant Store Manager with a proven track record at Work 'N Gear, excelling in customer service management and strategic sales enhancements. Spearheaded initiatives that significantly improved customer satisfaction and store performance. Expert in vendor management and team leadership, adept at fostering loyalty and driving sales through innovative strategies. Achieved notable increases in operational efficiency and customer engagement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Work 'N Gear
05.2006 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Kentucky Fried Chicken
05.2005 - 04.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Customer Relations
  • Team Building and Leadership
  • Customer Service Management
  • Store operations
  • Team Management
  • Relationship building and management
  • Transaction Processing
  • Inventory counting
  • Billing

Timeline

Assistant Store Manager

Work 'N Gear
05.2006 - Current

Cashier

Kentucky Fried Chicken
05.2005 - 04.2006
Melissa Wongus